Program Manager

ProgramsFull TimeToronto, ON

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Jack.org is Canada’s only charity training and empowering young people in all provinces and territories as they work to make change for mental health in their communities. While COVID-19 has surely impacted the way that we do things, our work is not slowing down. Our network of 3,000 (and counting!) young people across Canada is as busy as ever, and our staff of 45 humans and 5 dogs are working just as hard - albeit from the comfort and safety of their own homes for the time being!


We’re pivoting our mental health education and advocacy programming to best suit the new needs of young people across Canada, and we’re looking for an enthusiastic Program Manager to join us on the journey.


Are you an experienced Program Manager looking for your next opportunity – one where you can work with fantastic people, grow and develop your career, and make a real difference? Then we want to speak with you.


In this role, you will:

  • Report to the Director of Programs, and be a crucial part of a 20-person Programs team
  • Manage a team of 2-4 Program Coordinators, ensuring they are well-equipped to be at their most effective as they work with young people across the country to revolutionize mental health
  • Work alongside other Program Managers to promote team cohesion, share learnings, and surface issues
  • Work with the programs team to monitor, adapt, and grow our programs across Canada
  • Support evaluation efforts, act on results, and develop resources and processes
  • Collaborate with all other teams at Jack.org to ensure alignment of organizational priorities
  • Support efforts to collaborate in the mental health space, both nationally and internationally

What we’re looking for:

  • A great manager. We want someone with at least 3 years managing a team – someone who loves building relationships, coaching and providing feedback, and creating high-functioning teams.
  • Experience working with a non-profit in program management and design. Ideally, you have knowledge of the mental health sector and experience working with youth and diverse communities across Canada.
  • Comfort with change and working in a fast-paced environment. We are growing rapidly and have a “try, learn, try again” approach. If you’re bored doing the same thing over and over again, and love being busy, this may be a good fit for you.
  • The ability to handle the minutia while keeping an eye on the bigger picture. One minute you'll be coaching a coordinator on how to manage a difficult relationship with a program participant, and then the next minute you may be thinking about if additional staff training or a clearer participant code of conduct might help mitigate future issues.
  • Data-driven analytical skills. We are proud of our strong focus on research and evaluation, and we want someone who is eager to support our assessment and data-collection efforts while being excited to put them to good use.
  • A visionary approach. We always aspire to do the most good, and are constantly striving to be better and more impactful, and we need someone who is excited for the growth ahead of us and eager to contribute in a meaningful way to Jack.org’s evolution.

We would love it if you had:

  • Expertise in the field of youth mental health
  • Experience with overseeing the health and safety aspects of program design and delivery
  • Learning Management System (LMS) and/or Customer Relationship Management (CMR) experience
  • Teaching and/or curriculum design experience
  • Knowledge of and experience in advocacy work and evaluation
  • Experience leading program outreach efforts
  • Proficiency in French

What’s in it for you?

  • A full-time, permanent position; $60-70,000 per annum, depending upon previous experience
  • A comprehensive benefits package, including $2,000 annual coverage for mental health services, accessible from the first day on the job
  • Working for an organization that supports professional development and that will invest in your growth
  • A flexible, trust-based culture: we offer unlimited sick days and flex hours
  • A fun, exciting environment filled with an amazing group of driven, talented people (check us out)
  • In addition to vacation allowances, we offer a winter and summer office closure so that we can all recharge simultaneously
  • A chance to shape the growth of an aspirational, well-funded organization and make a significant impact on the mental health and well-being of young people across Canada

If you’re the person we’re looking for, please apply here with your resume and cover letter of no longer than one page. This position is scheduled to begin inlate October. We will be accepting applications until October 9. But we will be reviewing applications as they come in, so don't delay!


Our staff team is all currently working remotely for the time being, but there is the expectation that this role, along with all other staff, will eventually return to working full-time from our Toronto office.


Jack.org is committed to building a diverse and inclusive team that represents a variety of backgrounds and perspectives. We encourage people who are reflective of the diverse communities we serve to apply to join our team.


Jack.org welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the hiring process. Accommodation requests can be made by contacting laura.d@jack.org.


Thanks for applying! 💙