Outreach Support Worker

Full Time:  40hrs/w

Start date: Dec 1, 2025

Location: IslamicFamily Hüb (2-786 10545 108 St)

Salary: $48,000  to $52,700 (one year contract role, with possibility of renewal)
Contract: One-year term, with the possibility of renewal
Close Date: Apply early, applications will be reviewed within two weeks of submission

About the Position

IslamicFamily is seeking a compassionate, community-minded Outreach Support Worker to support individuals and families experiencing complex social, emotional, and practical challenges.

The successful candidate will help community members navigate available services, access appropriate resources, build connections, and work toward greater stability and well-being. This position involves community outreach, client intake and support, service referrals, financial literacy education, relationship-building, and collaboration with community organizations and service providers.

The Outreach Support Worker will also plan and facilitate financial literacy workshops and presentations to help clients strengthen their financial knowledge, develop practical money management skills, and better understand available financial resources.

We are looking for someone who demonstrates empathy, cultural sensitivity, professionalism, and a commitment to anti-oppressive, anti-racist, and client-centred practice.

• Interactions with clients in a manner that is respectful, patient and sympathetic.     
• Cultural sensitivity to client’s racial, ethnic and religious needs. 
• Firm ability to assess client needs and make knowledgeable referrals to external organizations.  
• Compassion and professional ethical practice.  
• Strong client engagement and relationship building.  
•  Ability to work independently and collaborate with other professionals.                                            
• Client-centred practice, anti-oppressive and anti-racist approaches to working with  clients.  
• Knowledge of immigration trends, crisis intervention, child abuse reporting, domestic  violence and mandatory reporting. 

Responsibilities

1. Community Outreach (75%)

• Provide outreach, information, and system navigation support to individuals and families seeking assistance with housing, financial support, settlement, legal services, counselling, education, and other community resources.
• Support community programming and initiatives that respond to the needs of individuals, families, seniors, newcomers, and other community members.
• Build relationships with community members, community leaders, service providers, and partner organizations to improve access to support services.
• Conduct client intakes, assess individual and family needs, and identify appropriate referrals and support options.
• Where trained and within the scope of the role, support clients experiencing family violence or other crises through risk assessments, safety planning, and appropriate referrals, consulting with a supervisor as needed.
• Connect clients with relevant Edmonton-area resources, including shelters, housing programs, income support services, Legal Aid, educational opportunities, counselling, and other social services.
• Provide information and education on topics such as healthy relationships, parenting, personal safety, and available support services, as appropriate to client needs.
• Develop, organize, and facilitate financial literacy workshops, presentations, and educational sessions to help clients improve their financial knowledge and confidence.
• Provide practical financial education on topics such as budgeting, managing household expenses, saving, understanding financial services, building financial stability, and accessing relevant financial resources.
• Adapt financial literacy presentations and educational materials to meet the needs, experiences, and levels of understanding of diverse client groups.
• Assist clients with completing applications, forms, and other documentation required to access services.
• Maintain regular communication with the supervisor and team members regarding client needs, referrals, emerging concerns, and follow-up activities.
• Promote inclusive, accessible, and culturally responsive services for individuals and families from diverse backgrounds.

2. Reporting + Records Management (15%)

• Accurate case noting on client’s activities and support you have provided in a time;
• Updating the database as client’s information and situations progress or change.

3. Other Activities (10%)

• Attending meetings such as case consultation, staff meetings, and inter agency and partnership meetings.
• Supporting Manager and colleagues in program development, evaluation, reporting in regard to the programs that IslamicFamily is involved in and receives grants.
• To represent IslamicFamily in community liaison activities

Preferred Qualifications

• Diploma or Bachelor Degree in Social Work or related Human Services field  
• Competency in  Arabic  is essential, as the majority of the  clients require language supports
• At least one (1) year of working experience in the social service sector
• Experience in family violence, settlement, and community settings is an asset  
• Familiarity or experience with newcomer, refugee, and Muslim populations
• Direct experience in an intake or casework role will be considered a tremendous asset  
• Experience in direct client contact through volunteer/work with a social service agency is an asset
• Training in trauma-informed care, crisis intervention and domestic violence is an asset
• Flexibility to occasionally work day and evening hours as needed
• Must maintain the legal right to work in Canada  
• Valid driver’s license and access to a vehicle

How to apply?

Please submit your cover letter or please submit a video of up to five minutes explaining how you would approach your first 30 days in the role to build relationships with community members, identify local needs, connect clients with appropriate support services, and contribute to effective community outreach and educational programming.

Submit your completed application/https://secure.collage.co/jobs/islamicfamily
Confidence (or the lack thereof) can sometimes hold us back from applying for a job.  We’ll let you in on a secret — there is no such thing as a perfect candidate. IslamicFamily  is open for innovation. As long as you are continuing to push your growth and development, then consider applying even if you don’t check all the boxes on our posting. Questions & engagement are encouraged. 

If you have any questions to please contact: careers@islamicfamily.ca