Partner Success Engineer

DEV OPS & InfrastructureFull TimeEdmonton, AB

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Drivewyze is the smart mobility services company for the transportation industry. Drivewyze and its sister company, Intelligent Imaging Systems Inc., are on a mission to revolutionize the delivery of highway safety and transportation management through world-class products, systems, and services. Drivewyze serves commercial drivers and fleets with innovative trucking apps such as Drivewyze Heads Up and Drivewyze PreClear Bypass service.


Drivewyze PreClear is a mobile application that runs on iOS, Android, and embedded devices. The app provides bypasses to long-haul truck drivers via an on-screen notification using GPS information. The Drivewyze platform is supported by a multi-tier cloud-based infrastructure that is connected to various law enforcement databases and provides visibility to law enforcement personnel about the Drivewyze bypasses happening at each supported weigh station.


Location: Head Office, Edmonton AB

Report to: Technical Partner Manager


About the Job: Drivewyze approaches the vast transportation market through a network of telematics partners. Each partner integrates Drivewyze services into their own platform or application using our cross-platform client SDK and cloud-based REST API. The quality of our partner network is a top strategic priority.


As the Partner Success Engineer, you will be on the front line of all partner software development and related work. You will leverage internal and external tools, your technical knowledge, and your strong relationship with other internal groups to optimize and improve partner integrations and programs. You will be the product expert on the Drivewyze platform and SDK, and work closely with the Development Team and Product Management being the voice of the partner and translating partner feedback to continuously improve Drivewyze products and services. This includes coordinating the development of new tools, APIs, and services that enable high performing partners.


Specific responsibilities include:

  • Provide pre and post-sales development support and consulting to Drivewyze third-party partner development teams, especially related to development, training, optimizing, and troubleshooting activities on Drivewyze product APIs.
  • Support partner platform and SDK integrations, working closely with Drivewyze Product Development, Business Development, and Operations teams.
  • Using your software background, address partner questions, advocate for partner needs, and explore new ideas to optimize and improve the partner experience.
  • Coordinate, develop, and continuously improve partner monitoring, documentation, and related tools.
  • Actively match the Drivewyze roadmap to the technical agenda of each partner, and align the timeline of future activities, releases, and new feature implementations.

Requires Skills and Qualifications:

  • Degree or certificate in a related field.
  • Experience in a software development role with preference in mobile, or Android, application development.
  • Excellent verbal and written communication skills, ability to effectively communicate to a broad range of technical and non-technical partners.
  • Previous experience in technical account management role an asset.
  • Strong planning and time management skills and the ability to balance competing and changing demands.
  • Effective troubleshooting and solving complex problems.
  • Self-motivated and ability to work with little oversight.
  • Ability to travel periodically.

Work with us because you believe in what we do.

Want to be part of a team whose mission is to save lives by reducing commercial transportation fatalities? How about being part of tech company that will, again, disrupt the industry with a radical new idea? Want to experience what it’s like to work in a silicon-valley, start-up-like organization?

Although, technically, we have been in business for over 15 years, we are proud to have maintained a start-up feel with each team member acting like owners modelling our values:

  • Create Exceptional Experiences. Think like a customer, colleague, partner and stakeholder. Strive to go above and beyond and have a positive impact on others.
  • Drive to Succeed. Be purposeful and accountable. Persevere through challenges and seek ways to enable success. Operate with speed, agility and excellence.
  • Empower and Lead. Take initiative and be proactive. Identify problems quickly and help tackle them. Have a voice, share ideas and give constructive feedback. Encourage others to do the same.
  • Disrupt Creatively. Be curious, explore ideas without bias, and fearlessly try new things. Foster innovation with diversity of thought. Merit ideas, not titles and learn from failure.
  • Cultivate Relationships. Build credibility and influence with integrity, honesty and commitment. Seek win-win outcomes and lead with transparency and high ethical standards.
  • Raise the Bar. Continually improve and grow. Build for the future, develop capability, and help others to learn. Take risks and aim high. Don’t iterate when you can change the game.
  • Play as a Team. Navigate with genuine, care, respect and inclusiveness. Create momentum through collaborative partnerships. Celebrate successes and have fun.

Let’s talk compensation and perks:

  • Competitive compensation package, including benefits
  • Open vacation program with unlimited vacation days
  • Inclusive, collaborative culture and team social events
  • Battles in our games room (we call it Vegas) – bring your ping pong, foosball, darts and board game skills.
  • Organized fun time – debate a new book in our book club or join in a game of hockey, soccer, baseball, even golf!

About Us:

Drivewyze is disrupting the commercial trucking industry by delivering unsurpassed time-saving and cost-effective driving solutions to commercial vehicle operators and carriers. We’re on a mission to revolutionize the delivery of highway safety and transportation management through world-class products, systems and services. Drivewyze’s parent company, Intelligent Imaging Systems Inc. (IIS), is a supplier and integrator of some of the most advanced commercial vehicle inspection and safety systems today. We provide transportation and law enforcement agencies with the industry’s most technologically advanced tools to make the goals of safety and security more efficient and effective.


Intelligent Imaging and its subsidiary, Driveywze is an equal opportunity employer. All qualified applicants will be given consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.