Warehouse & Facilities Supervisor

Founded and based in Richmond, BC, Ideon Technologies uses the energy from supernova explosions in space to image deep beneath the Earth’s surface. The world pioneer in cosmic-ray muon tomography, Ideon has developed the REVEAL™ Subsurface Intelligence Platform™, comprising an advanced suite of proprietary data-generation hardware, software, AI-powered services, and multi-physics fusion that provide x-ray-like visibility deep underground and unlock the exponential power of integrated spatial data.

By transforming muon data into reliable 3D density maps, Ideon helps geologists identify, map, characterize, and monitor mineral deposits with confidence. This reduces risk and cost of traditional methods, while saving time, optimizing return, and minimizing environmental impact across the mining value chain. In turn, this is helping accelerate the world’s transition to low-impact mining and transform how companies recover the critical minerals required to power the global shift to clean energy – improving peoples’ lives and enhancing economic prosperity.

We are a dynamic tech scale-up and a team that is entrepreneurial by nature and focused on doing things right to deliver great customer outcomes. We are committed to seeking out the best brains and the most exceptional humans, wherever they come from and however they happen to be packaged.

The Role

We are seeking a Warehouse & Facility Supervisor who will lead day-to-day warehouse execution and ensure inventory is received, prepared, staged, and shipped to support production. You will provide end-to-end oversight of material flow from warehouse to production, direct equipment movement and staging, coordinate loading/unloading activities, and ensure work is completed safely, efficiently, and to standard. In our small warehouse environment, you will be expected to bring disciplined, data-informed leadership—establishing warehouse KPIs and visual management, using metrics to improve resourcing and throughput, and continuously optimizing space utilization and process performance. 

As the primary point of contact for our facilities, you will provide oversight of maintenance and repairs, including triage of issues and coordination of internal and external resources. You will lead vendor relationships for alarm systems, offsite storage rentals, facility cleaning, water supply, fixtures and furnishings, and any repairs or installations requiring contractor support—ensuring scope, quality, timelines, and costs are managed effectively. You will also serve as a primary contact for our landlord, ensuring the company meets lease-related operational requirements and emergency protocols. Additionally, you will play an active role in space planning and facility outfitting to accommodate a growing team.

You will report to Manager, Manufacturing and work in a team setting with Operations team.

You will impact and drive Ideon’s objectives forward by focusing on the following activities:

• Establish, govern, and continuously improve warehouse and facilities processes, instructions, and standard operating procedures—implementing a cadence of review, training, and audit to ensure consistency and scalability.
• Own warehouse performance management, including defining KPIs/metrics, maintaining reporting and visual management, and using data to drive prioritization, capacity planning, and continuous improvement.
• Provide oversight of inventory management, including ensuring record accuracy, cycle count governance, and timely resolution of discrepancies and root causes.
• Lead cross-functional coordination with Logistics, Manufacturing, and Procurement to align inbound/outbound shipment plans, priorities, timelines, documentation, and constraints.
• Supervise material handling activities in the warehouse and assembly area, ensuring safe execution, proper storage, and efficient workflow.
• Oversee use of warehouse tools and material preparation activities, ensuring operator competency, safe work practices, and quality standards are met.
• Lead staging-area readiness and ensure equipment setup and testing workflows are supported with appropriate resources, controls, and documentation.
• Ensure production kitting is executed accurately and on schedule based on production order pick lists, with clear accountability and auditability.
• Oversee minor facility and shipping-support improvements, coordinating internal effort and contractor support as appropriate.
• Lead continuous improvement of warehouse and facilities health & safety practices, including hazard identification, corrective actions, training reinforcement, and sustained compliance with company policies and applicable regulations.
• Set and maintain standards for warehouse and production-area organization (5S/housekeeping), ensuring sustained compliance and readiness for operations.
• Manage vendors and related activities, including quotes, contracts, delivery, and invoicing.
• Engage with landlord representatives, as needed. 
• Meet all operational and emergency management requirements of the facility.
• Support company growth initiatives by leading planning, setup, and operational readiness of new facilities or warehouse locations as required.
• Contribute to space planning and furnishings, and to sourcing any additional facilities required to support the business.
• From time to time, supervise contract employees engaged to help manage peaks in activity.

Success in the role looks like:

• Lean into this position to become Ideon’s keyholder for all warehousing and facilities requirements. 
• Reliably meet defined milestones, success criteria, and operational reporting obligations, using clear metrics to communicate progress, risks, and coverage needs.
• Clearly communicate across company stakeholders – Operations, Logistics, Manufacturing, Procurement and management. 
• Safety champion who can monitor, model and enforce compliance with company policies and safety regulations for all employees working within the office facility.  
• Deliver strong vendor performance and cost control by setting expectations, managing scopes and service levels, and ensuring timely, accurate invoicing and spend visibility. 
• Maintain a continuous improvement cadence (e.g., weekly floor walk + KPI review) that converts operational issues into documented actions, owners, and measurable improvements. 
• Build stakeholder trust by anticipating constraints, communicating early and clearly, and consistently closing the loop on commitments and escalations.
• Increase productivity and efficiency within available warehouse space through layout/space optimization, clear controls, and scalable methodologies—improving throughput without compromising quality or safety.

Priorities in the first few months will include:

• Get fully up to speed on warehouse & facilities operations by understanding Ideon warehouse and facilities environment, processes, requirements, safety practices, and smooth operations. [month 1]
• Building relationships and establishing trust with key internal and external stakeholders. [month 1]
• Assume day-to-day ownership of execution: inventory accuracy and on-time, correct shipping aligned to operational priorities. [month 2]
• Take on facilities requests within scope and proactively surface constraints or roadblocks with clear risks and recommended solutions. [month 2]
• Establish performance visibility by maintaining and reporting warehouse/facilities metrics and KPIs, using them to drive continuous improvement. [month 3]
• Lead coordination of facilities maintenance and repairs. Reinforce consistent safety, organization, and follow-through on warehouse and operations commitments. [month 3]

Qualifications

Must-haves – You’ll need the following to move forward in the hiring process (and be successful in the role).

• 5+ years’ relevant experience, including supervising contractors and/or junior employees.
• A track record of being a health and safety champion; you’ve completed several health and safety certifications and training (i.e. WHMIS, first aid, ergonomics) and are keen to learn more. 
• Completion of CSA-standard Industrial Lift Truck Operator Training (forklift).
• BC Class 5 driver’s license.
• Demonstrated people leadership capability (training, scheduling, and supervising temporary/contract labour; setting expectations and holding accountability).
• Experience defining, tracking, and reporting KPIs/metrics to drive prioritization and capacity planning.
• Hands-on continuous improvement experience (e.g., Lean/5S, standard work, visual management, and root cause analysis such as 5-Whys) delivering measurable outcomes.
• Vendor management experience, including defining scopes/SOWs, setting service expectations, reviewing quotes, and validating invoices.
• Ability to prioritize competing demands (production support, receiving/shipping, facilities), communicate tradeoffs early, and close the loop on commitments and escalations.
• Strong documentation and operational control mindset (SOPs, checklists, training sign-offs, light audits) to ensure consistent execution and audit readiness.
• Experience coordinating facilities maintenance and contractors, including issue triage, work planning, and safe execution in an operating workplace. 
• Proficient in the use of common warehouse tools and small equipment; ability to set safe-work standards and train/authorize others to operate equipment safely and properly.
• Ability to direct and coordinate loading/unloading and material movement activities, ensuring safe methods, appropriate staffing, and efficient flow. 
• Ability to interpret domestic and international shipping labels and packing documents.
• Proficiency in MS Office applications, especially in Excel, and a material resource planning (MRP) system.
• Experience engaging with and guiding vendors, holding them to contract terms and conditions. 
• Well-developed communication skills in English at a fluent or professional level; able to be assertive and respectful.
• Physically able to consistently lift and carry up to 50 lbs.
• Legally able and currently documented to work full-time hours in Canada.

We also look for the following from all new Ideon team members:

• Experience in or excitement for working in a tech scale-up; happy to wear a few hats and adjust on the fly.
• An ambitious, can-do attitude; you get that we’re doing challenging work and are excited to dive in.
• Enthusiastic and confident to take initiative and be adaptable in an agile, fast-paced environment.
• Solid teamwork skills; you’re accountable to yourself and your team and will jump in to help where you can.
• Creative solutioning mindset with great problem-solving skills.
• Insatiable curiosity paired with a drive to deliver.
• Able to work well under pressure and to meet committed deadlines.
• Great interpersonal skills; able to build relationships with colleagues, customers, and external stakeholders.
• Able to contribute something “extra” to our culture beyond the work that you do, like wowing people with your home-baked goods, sharing improv comedy skills, or organizing sports games.

Nice-to-haves

• Experience working with and supporting manufacturing teams
• Experience handling electrostatic sensitive materials

More Role Details

Location: Ideon’s office is located at #150 - 4611 Viking Way in Richmond, British Columbia, Canada.

This is a fully in-office role and required to work from our office 5 days/week.

During your first few months, it’s anticipated you’ll spend more time in the office to support role-specific onboarding and relationship building.

Hours of work: 8 hrs/day, M-F. While typical working hours are 9AM – 5PM-ish pacific time – with an option to shift earlier or later based on personal and business needs – this role requires the ability to occasionally work flexible hours including evenings and/or weekends to respond to urgent time-sensitive shipment matters in other time zones.

Field work: None

What We Offer

Salary: The annual salary range for this role, in Canadian dollars, is $78,000 - $95,000. Early equity option allocations upon hire plus the opportunity to earn performance-based option allocations annually are also highlights of our total rewards package.

• An opportunity to work with a dynamic tech scale-up, gaining new skills and experience rapidly.
• Accreditation and tuition support.
• Extended health and dental benefits, an employee assistance program, and a health/personal spending account to cover things that may not fall into other categories (i.e. exercise classes, transit, daycare, pet insurance).
• An annual paid closure between the Christmas and New Year’s stat holidays, in addition to vacation time.
• 5 paid sick days annually, in addition to other leaves per employment standards legislation.
• Parental leave top-up.
• Employee referral bonus.
• Casual dress – we like our jeans and hoodies.
• Free parking and tasty snacks at the office!
• While we work hard we also sprinkle social events and learning opportunities into our days.

Ideon’s salary ranges are determined by role and level and are benchmarked against companies of similar size and stage in the Vancouver, BC, Canada market. The range reflects the minimum and maximum new employee salary. It is not typical for a new employee to be hired at the top of the range; as experienced as someone may be they likely won’t have the directly related experience unique to working at Ideon. In exceptional circumstances, though, where a person has the knowledge, skills, and experience to exceed those needed for the position, we may consider compensating at the top of the range. In the application process you will be asked to provide your salary expectations.

What It’s Like at Ideon

Great ideas and rich company culture come from diversity of thought, experience, and perspective. The Ideon culture is anchored in a set of core values that directly shape how we hire, coach, evaluate, and develop our people:

• Driven by industry, informed by science
• Inspired to create, wired to deliver
• Unified team, personally accountable
• Boldly ambitious, exceptionally human

How to Apply, Accommodation Requests, and the Hiring Process

Optional cover letters help us learn more about you beyond what’s on your resumé (i.e. what you’re looking for, role or industry shifts, chocolate or vanilla, cats or dogs, etc.). Also – please submit your documents as PDF files (they display the best).

We aim to provide an approachable and accessible hiring process for every candidate. If there are accommodations our team can make so you can show up as your best self, please let us know in your application.

Once you have submitted your application (via Collage), you will receive a confirmation email outlining what to expect during the hiring process.