Systems Administrator and Support Specialist

Location: Toronto, ON

Salary Range: $62,000.00–$68,000.00 per year

Vacancy Status: This posting is for a current vacancy.

Number of Vacancies open: 1

This is an on-site position: Monday to Friday from 9 AM to 6 PM.

About Us:

Hariri Pontarini Architects is a leading Canadian architectural and urban design firm. Driven by a commitment to design excellence, our 120-person practice is committed to advancing cities through enduring buildings and inspired public spaces. Our firm’s portfolio covers a diverse range of cultural, academic, mixed-used, multi-unit and private residential, healthcare and commercial projects.

Position Description:

Join our team at Hariri Pontarini Architects as a Systems Administrator and Support Specialist and play a key role in ensuring the reliability, security, and performance of our IT infrastructure and support systems. You will collaborate closely with the Director of IT and cross-functional teams to deliver responsive technical support, improve systems efficiency, and enhance the overall digital experience across the firm. In this role, you will contribute ideas, implement innovative solutions, and help strengthen cybersecurity, optimize workflows, and support the evolving technology needs of a design-driven organization.

If you are passionate about IT systems, problem-solving, and continuous improvement in a collaborative and creative environment, this is an exciting opportunity to make a meaningful impact at a leading architectural practice.

Positions Responsibilities:

• Maintain and optimize servers, networks, and storage systems to ensure reliability, security, and optimal performance.
• Provide prompt end-user support by troubleshooting hardware and software issues, industry-specific software applications and escalating as necessary.
• Implement and monitor cybersecurity measures, address system vulnerabilities, and ensure compliance with data protection regulations.
• Conduct regular system updates, patches, and enhancements to maintain efficiency and security.
• Serve as the primary point of contact for the IT support desk, ensuring timely issue resolution.
• Stay current with industry trends and emerging technologies through continuous professional development.
• Maintain accurate documentation of IT assets, incidents, and resolutions for ongoing system improvements.
• Configure and manage network components to ensure seamless connectivity and minimal downtime.
• Collaborate with the Director of IT to manage networking infrastructure and disaster recovery processes.
• Complete weekly timesheet submissions in a timely manner.
• Assist partner-level team members with work and personal IT requirements and support.
• Perform additional duties as assigned to support the IT team and overall operations.

Position Requirements/Qualifications:

• A bachelor’s degree in computer science, information technology, or a related field, with 3-5 years experience specifically in IT support.
• Experienced with supporting A/V presentation equipment in a corporate/SMB environment.
• Good working knowledge of video conferencing software – Zoom, Webex, Teams
• Experienced with remote desktop management software
• Knowledge of AutoCAD, Adobe, Revit, and 3D modelling software applications
• Experience with supporting and managing iOS/Apple devices.

Nice to have:

• Microsoft Certified: Azure Administrator Associate (or equivalent)
• CompTIA Network+ Certification
• ITIL Foundation Certification

Required Competencies:

• Ability to diagnose issues, identify root causes, and implement solutions promptly.
• Ability to solve technical problems with a variety of technologies
• Ability to configure, maintain and troubleshoot networked devices
• Understanding best practices for data security and compliance

Position Location:

Toronto, ON

Our Culture & Environment:

At Hariri Pontarini Architects (HPA), our people are our greatest asset. We are committed to fostering a diverse, inclusive, and supportive workplace where collaboration and innovation thrive. We are proud to be a Great Place to Work® in Canada (2022–2025/2026) and one of the Best Workplaces in Professional Services (2024 and 2025).

Our studio space is a spacious, open environment that reflects our design philosophy and supports collaboration and innovation in working spaces. We believe architecture has the power to elevate the human experience, and our workplace is designed with that intentionality. Our studio features ergonomic furniture, spacious workstations, advanced IT tools, and state-of-the-art facilities.

HPA offers core working hours of Monday to Friday, 9:00 a.m. to 6:00 p.m. Our competitive benefits package includes medical, dental, and vision coverage, life insurance, professional certification and membership dues, and employee referral bonuses.

We take pride in our vibrant studio culture, which includes annual holiday events, ski days, weekly snack afternoons, ping pong tournaments, and a company softball team.

HPA is an equal opportunity employer and complies with the Accessibility for Ontarians with Disabilities Act (AODA). We encourage applications from candidates with disabilities and are committed to providing accommodations throughout the recruitment and selection process upon request.

We thank all applicants for their interest; however, only those selected for further consideration will be contacted.

AI Usage Disclosure

We do not use artificial intelligence at any stage of our recruitment, screening, or hiring process.