Senior MES Product Specialist (North America) 

Location: Remote (North America) 
Travel: Occasional (as needed) 
Team: Customer Success / Implementation Services 

About FunnelCloud 

FunnelCloud is an Industry 4.0 software company enabling real-time interaction and data capture across manufacturing systems. Our platform helps global manufacturers improve efficiency, visibility, and automation across the shop floor. 

We work with complex, production-critical environments—where reliability, speed, and practical implementation matter. 

The Role 

We’re hiring a Senior MES Product Specialist as part of our Customer Success team to lead customer implementations, act as a technical authority on MES deployments, and shape adoption, implementation and support of our product based on real-world manufacturing environments. 

This is a hands-on, customer-facing role combining implementation leadership, technical problem-solving, and cross-functional collaboration. You’ll work directly with manufacturing customers to deploy and optimize MES solutions in production-critical settings. 

What You’ll Own 

1) Customer Implementation Leadership (Primary Focus) 

• Lead end-to-end MES implementations across customer sites 
• Translate manufacturing processes into scalable system configurations 
• Act as a trusted advisor on implementation best practices and shop floor workflows 
• Own delivery outcomes across multiple concurrent projects 

2) Technical Expertise & Customer Support 

• Serve as the senior technical point of contact for complex customer issues 
• Support escalations and participate in our on-call rotation 
• Ensure fast, accurate resolution of production-impacting issues 

3) Product Feedback & Improvement 

• Act as the Voice of the Customer to Product, Engineering and Sales teams 
• Identify gaps, risks, and feature opportunities based on real-world use 
• Support testing of new features, bug fixes, and releases 

4) Cross-Functional Contribution 

• Support Customer Success in partnering with Product, Engineering, and Sales to improve delivery and product quality 
• Contribute to internal process improvements and strategic initiatives 
• Help scale implementation and support best practices across the team 

What Success Looks Like 

• Successful delivery of multiple MES implementations in complex manufacturing environments 
• High customer adoption and satisfaction post-implementation 
• Creating customer excitement and loyalty 
• Reduced escalations through strong system design and proactive problem-solving 
• Meaningful contributions to product improvements based on customer insights 
• Increased implementation efficiency and repeatability over time 

What We’re Looking For 

The ideal candidate will bring a combination of strong analytical and operational skills, direct experience in the manufacturing industry (Automotive is a bonus), previous use or administration of MES systems, knowledge of ERP systems and be technically savvy and comfortable using many different systems.

Core Experience 

• 5–10+ years working with MES systems in manufacturing environments 
• Direct experience leading or owning MES implementations 
• Strong understanding of shop floor operations, production workflows, and data structures 
• Experience integrating MES with ERP systems (e.g., SAP, CMS) and other enterprise tools (e.g., CMMS, Logistics) 

Technical & Problem-Solving Skills 

• Ability to translate real-world manufacturing processes into system design 
• Comfortable troubleshooting complex, production-critical issues 
• Experience working across multiple systems and technologies 

Customer-Facing Experience 

• Proven ability to work directly with customers in technical roles 
• Strong communication skills across technical and non-technical stakeholders 
• Ability to build trust and credibility in high-stakes environments 

Working Style 

• Self-directed and comfortable operating in a fast-moving environment 
• Able to manage multiple priorities and navigate ambiguity 
• Strong ownership mindset with a focus on outcomes 
• Effective communicator with strong feedback skills and preference to proactively “manage up” 
• Proficient in English with exceptional written and verbal communication skills honed for both synchronous and asynchronous collaboration 

Additional Details 

• Located in North America 
• Remote role with global collaboration across time zones 
• On-call rotation required (shared across the team; focused on critical issues) 
• Travel is limited but may be required for key implementations 

Why This Role 

• Work directly with advanced manufacturing environments and Industry 4.0 initiatives 
• Influence product direction through real customer impact 
• Own meaningful, high-visibility work across implementation and product feedback 
• Be part of a growing company shaping how modern manufacturing systems operate 

Our Approach to Hiring 

We don’t expect a perfect checklist match. If you bring strong MES experience, implementation ownership, and a customer-first mindset, we’d like to hear from you.