Application Support Engineer (L2/L3)

We are looking for an Application Support Engineer (L2/L3) to join our team in Sfax and support a business-critical investment management platform. The role focuses on application support, incident management, troubleshooting, and collaboration with technical and business stakeholders to ensure the stability and performance of the platform.

This position is ideal for someone who enjoys problem-solving, investigating production issues, and working across applications, APIs, databases, and cloud environments.

Key Responsibilities

• Monitor and support production and non-production environments.
• Investigate and resolve application incidents and service interruptions.
• Analyze logs, database records, and API responses to identify root causes.
• Handle support tickets and communicate effectively with stakeholders.
• Participate in troubleshooting integration issues involving APIs, automated processes, and file exchanges.
• Collaborate with development teams on bug fixes and platform improvements.
• Contribute to root cause analysis (RCA) and incident documentation.
• Support deployment activities and post-release validations.

Required Skills

• Minimum 2 years of experience in Application Support, Production Support, Technical Support, or a similar role.
• Strong troubleshooting and analytical skills.
• Experience working with SQL for data investigation.
• Familiarity with REST APIs and API troubleshooting.
• Experience analyzing application and system logs.
• Good understanding of incident and problem management processes.
• Excellent communication skills in English (written and spoken).

Nice to Have

• Knowledge of .NET/C#, Java, or Python.
• Experience with cloud platforms (Azure, AWS, or GCP).
• Familiarity with Docker, Kubernetes, Azure DevOps, or CI/CD tools.
• Experience supporting enterprise or SaaS applications.

What We're Looking For

• Strong investigative mindset.
• Ability to work independently and take ownership of issues.
• Customer-focused approach.
• Ability to prioritize and perform well under pressure.
• Strong collaboration and communication skills.

If you are passionate about troubleshooting complex systems and delivering high-quality support services, we'd love to hear from you.