IT Support Analyst – Junior

Job Description:

FinLogik is looking for a motivated Junior IT Support Analyst to join our team in Sfax. This role is ideal for a fresh graduate with a degree in IT or networking who is eager to grow technical and problem-solving skills in a dynamic environment.

Key Responsibilities:

• Provide first-level support for hardware, network, and web application issues.
• Troubleshoot and resolve client support requests in a timely manner.
• Provide help desk services and respond to alerts.
• Monitor and troubleshoot daily file transfers to ensure accuracy and timely delivery.
• Develop automation scripts using EFT Globalscape to reduce manual effort and improve efficiency.
• Collaborate with business analysts, vendors, and team members to ensure smooth transitions and issue resolution.
• Communicate effectively with clients to understand and address their needs.
• Log and track issues through Jira by creating and managing support tickets.
• Write and maintain documentation, reports, and technical notes in SharePoint for easy access and knowledge sharing.
• Monitor and follow up on the status of IT equipment.
• Execute IT service requests and provide initial assistance to users.
• Collaborate with technical partners and experts when needed.
• Stay up to date with evolving technologies through continuous learning.

Qualifications:

• Bachelor’s degree (License) in IT, Computer Networks, or related field.
• Basic knowledge of computer hardware and troubleshooting.
• Familiarity with SQL, Jira, EFT Globalscape, SharePoint, and Microsoft 365.
• Fluent in English (spoken and written).
• Strong problem-solving, analytical, and troubleshooting skills.
• Excellent communication and customer service abilities.
• Ability to work in a team and adapt to changing priorities.

Work Schedule:

Shift started from 06:00 AM (Tunisian Time) , with a total of 8 working hours per day.