Sharepoint Support Analyst - Junior

Role Overview:

We are looking for a Junior SharePoint Support Analyst to join our SharePoint team. The successful candidate will provide day-to-day support to users, troubleshoot SharePoint-related issues, and contribute to the smooth operation and continuous improvement of the SharePoint environment.

This position is ideal for someone at the beginning of their career who has a strong interest in SharePoint, Microsoft 365, and IT support and is eager to develop their technical skills within an experienced team.

Key Responsibilities

• Handle and follow up on SharePoint support tickets and user requests.
• Provide first-level diagnosis and troubleshooting for SharePoint-related issues.
• Resolve common incidents or escalate more complex issues to senior team members.
• Support users with SharePoint sites, document libraries, lists, and collaborative features.
• Assist with user access and permissions management under the guidance of the SharePoint team.
• Follow incidents through to resolution and maintain clear communication with users.
• Document recurring issues, solutions, and best practices in the internal knowledge base.
• Collaborate with other SharePoint team members to investigate and resolve technical issues.
• Gradually contribute to SharePoint administration and continuous improvement activities.
• Help users understand and adopt SharePoint best practices.

Candidate Profile

• Bachelor's or Master's degree in IT, Computer Science, Information Systems, or a related field.
• A first experience, internship, or academic project involving SharePoint, Microsoft 365, or IT Support would be an advantage.
• Basic knowledge of SharePoint Online, including sites, lists, document libraries, sharing, and permissions.
• Good understanding of Microsoft 365 collaborative tools.
• Knowledge of Power Automate, Power Apps, or PowerShell would be a plus.
• Good analytical and problem-solving skills.
• Strong customer and service-oriented mindset.
• Good communication and interpersonal skills.
• Ability to work effectively within a team.
• Curious, proactive, and willing to learn.
• Good English, both written and spoken.

Work Schedule:
Shifts will be scheduled between 11:00 AM and 09:00 PM, with a total of 8 working hours per day.