Associate Director, Dig One Agile Solutions

Dig Insights unites strategy, human understanding, and technology to help brands move decisively, in a world that won’t wait. We work with insights and marketing professionals at some of the world’s most well-loved brands, powering their brand and innovation decision-making. Dig One is our agile technology platform, used by our people and our clients, to deliver smarter and faster decisions.   

Our clients span verticals including CPG, QSR, retail, technology, financial services, and telecommunications. Our work is led by a team of over 250 strategists, insights consultants, developers, and data scientists. We work for a global client base out of offices in Toronto, Chicago, and London.  

Since we started in 2010, we’ve been focused on setting a new standard for the insights industry – challenging the traditional model and building for what comes next. That means hiring people who are bright, creative, resourceful, and kind. People who succeed at Dig are curious, question established norms and are passionate about helping our clients to move their businesses forward. If you want to join a team that takes themselves just seriously enough to produce great work, we’d love to welcome you.  

As we continue to grow, both geographically and in our expertise, we are looking for people who want to join a high-growth and highly collaborative company.  

 
Dig insights is looking for a dedicated and passionate Associate Director, Dig One Agile Solutions to join our growing team in Australia. This is a remote role based in Australia, with access to WeWork.  

Associate Director, Dig One Agile Solutions – About this role 

As Associate Director on our Dig One Agile Solutions team, you’ll drive agile research delivery for clients in Australia and across APAC, as well as global client work, reporting into our Toronto HQ while operating independently in market with the support of our global team. This role would be to work with some of Dig’s top accounts, while supporting growth through onboarding and facilitating pilots. You’ll support Dig One clients, projects and programs, turn findings into clear, strategic insights and recommendations, and present them to stakeholders in market. You’ll be a trusted day-to-day contact for clients, supporting demos, training, and project scoping. This is a remote role based in Australia, collaborating across time zones with our global team. 

 Your primary responsibilities will include, but are not limited to: 

 Operations 

• Oversee delivery across multiple agile research projects and workstreams using Dig One.  
• Ensure effective execution of both ad hoc agile studies and ongoing Dig One program work.  
• Establish and reinforce Dig One best practices, frameworks, templates, and quality standards.  
• Ensure projects are appropriately scoped, tracked, and executed.  
• Support Dig One delivery across time zones, partnering with global teams to keep projects on track. 

Agile Service Delivery & Program Leadership 

• Direct the design and delivery of Dig One agile research solutions to address client business questions.  
• Guide the development and evolution of Dig One programs to ensure scalability and long-term value.  
• Balance delivery across agile (project-based) and programmatic workstreams.  
• Drive adoption of Dig One best practices, templates, tagging frameworks, and workflows.  
• Identify and implement improvements to enhance delivery effectiveness and efficiency. 

Analysis & Reporting 

• Ensure delivery of clear, strategic, and actionable insights across engagements.  
• Elevate storytelling standards and consistency.  
• Present insights and recommendations to stakeholders in the market. 
• Oversee use of advanced analytics and methodologies.  
• Ensure outputs consistently meet Dig One best practices and quality standards.  

Client Service 

• Act as senior client partner and trusted advisor.  
• Lead high-impact presentations to senior stakeholders.  
• Maintain and grow client relationships, ensuring satisfaction and identifying opportunities for expansion across Dig One and broader Dig solutions.  
• Support demos, training, client calls, and pitching efforts, and help scope new work with clients. 

Team Leadership 

• Reinforce Dig One best practices across teams and engagements.  
• Contribute to the evolution of Dig One offerings and ways of working.  
• Coach senior team members on agile delivery and program leadership, where applicable. 

Experience, Skills and Requirements: 

• 7+ years of direct and relevant experience. 
• University Degree or Post-Graduate Program in a relevant field (Market Research, Business Insights, Marketing, Statistics, or other). 
• Excellent written and oral communication skills in English. 
• Experience working with research technology platforms, including servicing clients, performing demos, supporting client calls, and scoping work. 
• Market and cultural understanding of Australia and the broader APAC region, with the ability to support global client needs. 
• Quantitative research expertise, with experience supporting insights projects from design through reporting. 
• Comfortable engaging and presenting to senior and executive leaders. 
• Proficient with AI tools and comfortable applying them in research workflows. 
• Willing to travel domestically as needed to support clients and to accommodate time zones for collaboration with our global team based in Canada. 
• Must have existing legal right to work in Australia. Relocation support is not offered. 
• Able to work within a fast-paced dynamic environment. 
• Ability to meet tight deadlines, while maintaining close attention to detail. 
• Ability to work independently and with a team.

Work Perks

• A hybrid-remote work environment, where employees have the flexibility to work remotely or from one of our offices.
• Unlimited vacation policy.
• Reimbursement for health and wellness classes/memberships and continuous learning.

To find out more about us, visit us at www.diginsights.com.

Our culture is built on 5 core values: Energy, Excellence, Evolution, Equality and Empathy. We believe that our success is dependent on the diverse talents, skills, and ideas of its staff. We are committed to creating an inclusive work environment and encourage applications from all qualified candidates including those in the BIPOC and LGBTQ communities, and from people with disabilities.