Dig One Enterprise Account Director

Dig Insights unites strategy, human understanding, and technology to help brands move decisively, in a world that won’t wait. We work with insights and marketing professionals at some of the world’s most well-loved brands, powering their brand and innovation decision-making. Dig One is our agile technology platform, used by our people and our clients, to deliver smarter and faster decisions.  

Our clients span verticals including CPG, QSR, retail, technology, financial services, and telecommunications. Our work is led by a team of over 250 strategists, insights consultants, developers, and data scientists. We work for a global client base out of offices in Toronto, Chicago, London, and Singapore. 

Since we started in 2010, we’ve been focused on setting a new standard for the insights industry – challenging the traditional model and building for what comes next. That means hiring people who are bright, creative, resourceful, and kind. People who succeed at Dig are curious, question established norms and are passionate about helping our clients to move their businesses forward. If you want to join a team that takes themselves just seriously enough to produce great work, we’d love to welcome you. 

As we continue to grow, both geographically and in our expertise, we are looking for people who want to join a high-growth and highly collaborative company. 

Dig One Enterprise Account Director – About this role

The Dig One Enterprise Account Director is responsible for driving growth and expansion within Dig One’s highest-potential enterprise accounts. This role serves as the commercial owner of a named portfolio of existing clients, with a primary focus on increasing Net Revenue Retention (NRR) through strategic upselling, stakeholder expansion, global activation, and consultative use-case diversification.

Working cross-functionally with New Business Sales, Customer Success, Research Solutions, and Consulting teams, this individual will develop and execute a structured expansion playbook designed to unlock incremental value across global markets and business units. This is a highly strategic, commercially driven role focused on bringing the full power of Dig’s proprietary technology to life within complex enterprise organizations.

This opportunity is ideal for a relationship-oriented commercial leader who thrives in programmatic sales environments and enjoys solving complex business challenges through agile, technology-enabled research solutions.

Your primary responsibilities will include, but are not limited to:

Account Growth & Expansion

• Lead expansion efforts across a named portfolio of Dig One’s highest-potential enterprise accounts
• Drive stakeholder expansion, upsell opportunities, use-case diversity, and global replicability
• Identify and convert new revenue streams within existing accounts
• Own and deliver against a quota tied to Net Revenue Retention (NRR) growth (incremental growth)

Commercial Ownership

• Lead renewal and upsell conversations to maximize long-term account value
• Coordinate and support contract negotiations in partnership with leadership
• Develop and execute Quarterly Business Reviews (QBRs)
• Oversee delegation of proposal development and commercial packaging

Cross-Functional Leadership

• Partner closely with Customer Success Managers (CSMs), Research Solutions, Consultants, and Sales to ensure strategic alignment across accounts
• Translate complex business questions into scalable, platform-first research programs
• Guide scoping and solution design with an agile delivery mindset

Strategic Opportunity Identification

• Proactively identify cross-sell opportunities across Dig’s broader portfolio, including Custom Qualitative & Quantitative Research and Future Strategy & Innovation offerings
• Bring forward innovative applications of Dig One technology to address evolving client needs

Experience, Skills and Requirements:

• 8+ years of experience in Account Management, Enterprise Sales, or Commercial Strategy roles
• Proven experience selling Market Research technology or SaaS solutions within the Consumer Insights ecosystem
• Strong understanding of Consumer Insights functions and research methodologies
• Demonstrated ability to translate business objectives into technology-enabled research solutions
• Highly cross-functional, collaborative mindset
• Exceptional relationship-building and executive stakeholder management skills
• Strong commercial acumen with a growth-oriented, entrepreneurial approach
• High energy, proactive, and motivated by achieving and exceeding revenue targets

Work Perks:

• A hybrid-remote work environment, where employees have the flexibility to work remotely or from one of our offices
• Unlimited vacation policy
• Reimbursement for health and wellness classes/memberships and continuous learning
• RRSP / 401K employer matching program
• Offices in Toronto and Chicago, located steps to public transportation in the downtown core
• Regular social events such as charity poker nights, trivia events, team building days, and more!

To find out more about us visit us at www.diginsights.com & www.upsiide.com

Our culture is built on 5 core values: Energy, Excellence, Evolution, Equality and Empathy. We believe that our success is dependent on the diverse talents, skills, and ideas of its staff. We are committed to creating an inclusive work environment and encourage applications from all qualified candidates including those in the BIPOC and LGTBQ communities, and from people with disabilities.

We thank you for your interest in Dig Insights, however, only candidates who are chosen for an interview will be contacted.