Manager, Client Development

Dig Insights unites strategy, human understanding, and technology to help brands move decisively, in a world that won’t wait. We work with insights and marketing professionals at some of the world’s most well-loved brands, powering their brand and innovation decision-making. Dig One is our agile technology platform, used by our people and our clients, to deliver smarter and faster decisions.  

Our clients span verticals including CPG, QSR, retail, technology, financial services, and telecommunications. Our work is led by a team of over 250 strategists, insights consultants, developers, and data scientists. We work for a global client base out of offices in Toronto, Chicago, London, and Singapore. 

Since we started in 2010, we’ve been focused on setting a new standard for the insights industry – challenging the traditional model and building for what comes next. That means hiring people who are bright, creative, resourceful, and kind. People who succeed at Dig are curious, question established norms and are passionate about helping our clients to move their businesses forward. If you want to join a team that takes themselves just seriously enough to produce great work, we’d love to welcome you. 

As we continue to grow, both geographically and in our expertise, we are looking for people who want to join a high-growth and highly collaborative company. 

Manager, Client Development – About this role

The Manager, Client Development is a growth-focused commercial partner responsible for expanding revenue within existing accounts, with a particular focus on strategic relationships that present significant custom qualitative and quantitative research opportunity.

This role is accountable for advancing account strategy, identifying expansion pathways, and driving commercial momentum within priority clients. The Manager partners closely with account teams and consulting teams to translate account plans into concrete growth actions, proactively surface new opportunities, and maintain forward motion. This role is critical to deepen client partnerships, unlock incremental revenue, and bring structure and discipline to account growth execution.

The Manager, Client Development carries a revenue quota tied to expansion and is accountable for both commercial outcomes and disciplined execution of the sales process.

Your primary responsibilities will include, but are not limited to:

1. Account Growth & Client Partnership (Custom Qual & Quant)

• Serve as a commercial growth partner to drive custom quantitative & qualitative solutions across assigned priority accounts.
• Partner closely with account team to build, refine, and execute comprehensive account growth strategies.
• Identify and pursue expansion opportunities including:
• • New stakeholders and buying centers
  • Cross-functional introductions
  • New business units or geographies
  • Incremental qualitative and quantitative research needs
• Translate high-level account priorities into clear commercial action plans including outreach strategy, meeting cadence, and follow-ups.

2. Account Strategy Leadership

• Drive structured account plan growth processes for key accounts in partnership with account team & key leaders.
• Lead regular internal account strategy sessions to ensure alignment on growth priorities, stakeholder engagement plans, and next steps.
• Activate leadership-defined commercial priorities within accounts (e.g., solution pushes, vertical plays, thematic campaigns).
• Partner with consulting teams to align client needs with tailored solution positioning.
• Ensure visibility and coordination across Custom Qual, Custom Quant, Future Strategy & Innovation, and Dig One teams where applicable.
• Act as the connective tissue between strategy and execution — ensuring that plans convert into pipeline.

3. Opportunity Advancement & Sales Execution

• Advance qualified opportunities through defined sales stages by managing follow-ups, next steps, and internal coordination as needed.
• Maintain momentum across long purchase cycles through follow-ups and proactive engagement.
• Support pricing alignment, proposal refinement, and contracting coordination as needed.
• Support pitch development by coordinating inputs, timelines, and materials across teams.

4. Pipeline Management, Forecasting & Process Discipline

• In partnership with account owners & team, oversee assigned pipeline in HubSpot, ensuring accuracy, transparency, and timely updates from necessary teams.
• Provide reliable inputs to forecasting and pipeline reviews.
• Bring structure and discipline to opportunity tracking, follow-through, and internal communication with aligned teams.
• Monitor expansion progress against quota and proactively course-correct where needed.

5. Cross-Functional Collaboration

• Coordinate closely with Account Leads, Insights Consulting, and Marketing to ensure alignment across growth activity.
• Model collaborative behaviors that promote shared ownership, proactive communication, and clarity across teams.
• Contribute to refinement of account management best practices and playbooks over time.

Experience, Skills and Requirements:

• 4–8+ years of experience in client development, account management, or consultative sales roles within market research, professional services, insights, or strategy environments.
• Experience supporting or selling qualitative and/or quantitative research solutions.
• Demonstrated experience driving revenue expansion within existing enterprise accounts.
• Experience partnering closely with consulting or delivery teams in a cross-functional environment.
• Strong stakeholder mapping and account planning capability.
• Proven ability to manage multiple complex opportunities across long sales cycles.
• Highly organized, detail-oriented, and disciplined in CRM and pipeline management.
• Commercially motivated with strong ownership mindset and follow-through.

Additional expectations

• Willingness to travel approximately 20% of the time to support client engagement, account growth initiatives, and key internal collaboration moments.

Work Perks:

• A hybrid-remote work environment, where employees have the flexibility to work remotely or from one of our offices
• Unlimited vacation policy
• Reimbursement for health and wellness classes/memberships and continuous learning
• RRSP / 401K employer matching program
• Offices in Toronto and Chicago, located steps to public transportation in the downtown core
• Regular social events such as charity poker nights, trivia events, team building days, and more!

To find out more about us visit us at www.diginsights.com & www.upsiide.com

Our culture is built on 5 core values: Energy, Excellence, Evolution, Equality and Empathy. We believe that our success is dependent on the diverse talents, skills, and ideas of its staff. We are committed to creating an inclusive work environment and encourage applications from all qualified candidates including those in the BIPOC and LGTBQ communities, and from people with disabilities.

We thank you for your interest in Dig Insights, however, only candidates who are chosen for an interview will be contacted.