Project Manager (Market Research)

Dig Insights is a tech-enabled research company that helps our clients - global consumer brands - move beyond consumer-centric to decision-centric. Our clients can then go-to-market with innovations that shift consumer decisions in their favor.

Our work is supported by the technologies that we leverage and create. This includes Upsiide, our proprietary innovation insights platform. Upsiide is a SaaS platform that reinvents how enterprise companies screen, optimize, and build a business case for innovation.

Our clients span verticals including CPG, QSR, retail, technology, financial services, and telecommunications. Our work is led by a team of over 250 strategists, insights leaders and data scientists. We work for a global client base out of offices in Toronto, Chicago, and London.

Our success is due to our strong commitment to our clients, and the creativity and dedication of our entire team. Since the beginning, we have been focused on building the smartest consumer insights company and that means hiring people who are bright, creative, resourceful, and kind. People who succeed at Dig are curious, question established norms and are passionate about helping our clients to move their businesses forward. If you want to join a team that takes themselves just seriously enough to produce great work, we’d love to welcome you.

As we continue to grow, both geographically and in our expertise we are looking for people who want to join a high-growth and highly collaborative company.

Project Manager – About this role

As a Project Manager, you will support the end-to-end execution of quantitative and qualitative market research projects by driving operational excellence and ensuring timely, high-quality delivery. You will serve as the operational lead across programming, fieldwork, recruitment, and vendor coordination.

Your primary responsibilities will include, but are not limited to:

• Lead project kickoffs and manage the full project lifecycle in ClickUp, ensuring timelines, milestones, and status updates are accurate and up to date.
• Own operational execution across programming and fieldwork, including vendor coordination, questionnaire review, soft launch and full launch management, and ongoing performance monitoring.
• Conduct feasibility assessments, manage redirects, and set up or support DIY tools as needed to ensure smooth execution and delivery.
• Lead soft launch and full fieldwork execution, reviewing data and monitoring quotas, IR, LOI, pacing, and costs, and proactively addressing performance risks.
• Manage qualitative recruitment and fieldwork logistics, including vendor communication, recruitment tracking, scheduling, participant communications, compliance documentation, and incentive fulfillment.
• Coordinate internal teams (Data Processing, Advanced Analytics, Translators) to ensure timely delivery of materials, data files, and outputs.
• Provide regular, concise project updates and recommendations to the Insights team, escalating risks when necessary.
• Track budgets and billing, reconcile vendor costs, confirm PO usage, and maintain accurate project documentation, including key performance metrics.

Experience, Skills, and Requirements:

• 3+ years of experience in Market Research (Project Management).
• Degree, diploma, or post-secondary certificate.
• Knowledge of redirects set up, Decipher and DIY sample providers is an asset.
• Exceptional organizational and time management skills, with the ability to manage multiple tasks and prioritize effectively.
• Strong written and verbal communication skills, with the ability to represent the organization professionally.
• Ability to work independently, solve problems proactively, and manage confidential information with discretion.

Work Perks:

• Hybrid working policy which gives the flexibility to employees to work remotely or in one of our office locations.
• Unlimited vacation policy.
• Reimbursement for health and wellness classes/memberships, and continuous learning.
• Medical Insurance.
• In-person and virtual social events such as poker night, paint night, trivia night and more!

To find out more about us visit us at www.diginsights.com & www.upsiide.com

Our culture is built on 5 core values: Energy, Excellence, Evolution, Equality and Empathy. We believe that our success is dependent on the diverse talents, skills, and ideas of its staff. We are committed to creating an inclusive work environment and encourage applications from all qualified candidates including those in the BIPOC and LGTBQ communities, and from people with disabilities.

We thank you for your interest in Dig Insights, however, only candidates who are chosen for an interview will be contacted.