Project Manager (Market Research)

Dig Insights unites strategy, human understanding, and technology to help brands move decisively, in a world that won’t wait. We work with insights and marketing professionals at some of the world’s most well-loved brands, powering their brand and innovation decision-making. Dig One is our agile technology platform, used by our people and our clients, to deliver smarter and faster decisions.  

Our clients span verticals including CPG, QSR, retail, technology, financial services, and telecommunications. Our work is led by a team of over 250 strategists, insights consultants, developers, and data scientists. We work for a global client base out of offices in Toronto, Chicago, London, and Singapore. 

Since we started in 2010, we’ve been focused on setting a new standard for the insights industry – challenging the traditional model and building for what comes next. That means hiring people who are bright, creative, resourceful, and kind. People who succeed at Dig are curious, question established norms and are passionate about helping our clients to move their businesses forward. If you want to join a team that takes themselves just seriously enough to produce great work, we’d love to welcome you. 

As we continue to grow, both geographically and in our expertise, we are looking for people who want to join a high-growth and highly collaborative company. 

Project Manager – About this role

As a Project Manager, you will support the end-to-end execution of quantitative and qualitative market research projects by driving operational excellence and ensuring timely, high-quality delivery. You will serve as the operational lead across programming, fieldwork, recruitment, and vendor coordination.

Your primary responsibilities will include, but are not limited to:

• Lead project kickoffs and manage the full project lifecycle in ClickUp, ensuring timelines, milestones, and status updates are accurate and up to date.
• Own operational execution across programming and fieldwork, including vendor coordination, questionnaire review, soft launch and full launch management, and ongoing performance monitoring.
• Conduct feasibility assessments, manage redirects, and set up or support DIY tools as needed to ensure smooth execution and delivery.
• Lead soft launch and full fieldwork execution, reviewing data and monitoring quotas, IR, LOI, pacing, and costs, and proactively addressing performance risks.
• Manage qualitative recruitment and fieldwork logistics, including vendor communication, recruitment tracking, scheduling, participant communications, compliance documentation, and incentive fulfillment.
• Coordinate internal teams (Data Processing, Advanced Analytics, Translators) to ensure timely delivery of materials, data files, and outputs.
• Provide regular, concise project updates and recommendations to the Insights team, escalating risks when necessary.
• Track budgets and billing, reconcile vendor costs, confirm PO usage, and maintain accurate project documentation, including key performance metrics.

Experience, Skills, and Requirements:

• 3+ years of experience in Market Research (Project Management).
• Degree, diploma, or post-secondary certificate.
• Knowledge of redirects set up, Decipher and DIY sample providers is an asset.
• Exceptional organizational and time management skills, with the ability to manage multiple tasks and prioritize effectively.
• Strong written and verbal communication skills, with the ability to represent the organization professionally.
• Ability to work independently, solve problems proactively, and manage confidential information with discretion.

Work Perks:

• Hybrid working policy which gives the flexibility to employees to work remotely or in one of our office locations.
• Unlimited vacation policy.
• Reimbursement for health and wellness classes/memberships, and continuous learning.
• Medical Insurance.
• In-person and virtual social events such as poker night, paint night, trivia night and more!

To find out more about us visit us at www.diginsights.com & www.upsiide.com

Our culture is built on 5 core values: Energy, Excellence, Evolution, Equality and Empathy. We believe that our success is dependent on the diverse talents, skills, and ideas of its staff. We are committed to creating an inclusive work environment and encourage applications from all qualified candidates including those in the BIPOC and LGTBQ communities, and from people with disabilities.

We thank you for your interest in Dig Insights, however, only candidates who are chosen for an interview will be contacted.