Knowledge Management Coordinator

Business Systems and Operations Full TimeTORONTO, ON

Apply Now

Dig Insights is a tech-enabled research company that helps our clients - global consumer brands - move beyond consumer-centric to decision-centric. Our clients can then go-to-market with innovations that shift consumer decisions in their favor.

Our work is supported by the technologies that we leverage and create. This includes Upsiide, our proprietary innovation insights platform. Upsiide is a SaaS platform that reinvents how enterprise companies screen, optimize, and build a business case for innovation.

Our clients span verticals including CPG, QSR, retail, technology, financial services, and telecommunications. Our work is led by a team of over 250 strategists, insights leaders and data scientists. We work for a global client base out of offices in Toronto, Chicago, and London.

Our success is due to our strong commitment to our clients, and the creativity and dedication of our entire team. Since the beginning, we have been focused on building the smartest consumer insights company and that means hiring people who are bright, creative, resourceful, and kind. People who succeed at Dig are curious, question established norms and are passionate about helping our clients to move their businesses forward. If you want to join a team that takes themselves just seriously enough to produce great work, we’d love to welcome you.

As we continue to grow, both geographically and in our expertise we are looking for people who want to join a high-growth and highly collaborative company.


Knowledge Management Coordinator

The Knowledge Management Coordinator plays a critical role in promoting knowledge sharing, fostering collaboration, and enhancing employee development within the organization. By leveraging SharePoint's capabilities and implementing effective training strategies, they contribute to the growth and success of the company's knowledge ecosystem.

The Knowledge Management Coordinator is responsible for collaborating in creation and managing the knowledge management system in SharePoint and facilitating various company-wide training initiatives. This role requires a strong understanding of SharePoint functionality, excellent organizational skills, and the ability to coordinate and deliver effective training programs.

Your primary responsibilities will include, but are not limited to:

Knowledge Management:

  • Contribute to developing, implementing, and maintaining a comprehensive knowledge management strategy within SharePoint to optimize information sharing and collaboration across the organization.
  • Design and maintain the SharePoint site structure, ensuring content is logically organized and easily accessible according to developed specs.
  • Create and enforce metadata standards and hierarchical classification system to enhance searchability and discoverability of documents and resources.
  • Monitor and review content regularly, ensuring accuracy, relevancy, and compliance with company policies and procedures. Collaborate with internal stakeholders to manage and prioritize content.
  • Provide ongoing training and support to employees on the effective use of SharePoint for knowledge sharing.
  • Responsible for data entry, changes, and other administrative tasks for Knowledge Management Team.

Training Management:

  • Coordinate the scheduling, logistics, and delivery of training programs, both internal and external.
  • Draft and update training materials, presentations, and online resources to support training initiatives.
  • Conduct training sessions and workshops on various topics, including Dig tools, standards, and best practices.
  • Gather feedback on training programs through qualitative and quantitative methods, such as surveys and check-in meetings.
  • Maintain training records and create reports to track training participation, completion, and compliance.
  • Utilize project management software and best practices to assist in complex/multi-stakeholders collaborative training materials/courses.

Communication and Collaboration:

  • Promote knowledge sharing and a culture of continuous learning within the organization.
  • Communicate updates, changes, and new features of the knowledge management system to employees through various channels, such as email, intranet, or newsletters.
  • Collaborate with cross-functional teams to gather input and feedback on knowledge management processes and tools, and implement improvements based on identified needs.
  • Serve as a liaison between departments to ensure consistency and standardization in training programs and knowledge management practices.
  • Provide back up and support to Business Systems and Operations Department.

Experience, Skills and Requirements:

  • Bachelor's degree in a relevant field or equivalent work experience.
  • Proficiency in SharePoint administration, including site creation, customization, and user permissions management.
  • Strong experience in implementing and managing knowledge management systems, particularly in SharePoint.
  • Familiarity with training program development, delivery, and evaluation methodologies.
  • Excellent organizational skills with the ability to manage multiple projects simultaneously.
  • Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
  • Detail-oriented mindset with a commitment to delivering high-quality work.
  • Proven ability to adapt to changing priorities and handle tight deadlines.
  • Advanced knowledge of PowerPoint.
  • Experience with instructional design and e-learning authoring tools is a plus.
  • Familiarity and experience with market research, business consulting is an asset.

You are:

Collaborative: you work well with others to achieve shared objectives, balancing autonomy, and collaboration.

Detail oriented: you are passionate about providing consistency, addressing errors and strive to improve materials/processes when you identify the needs.

Effective Communicator: you are an open communicator, able to actively listen and can translate complicated information into a clear simple language.

Adaptable: you are able to adapt to change and operate effectively when there is a level of ambiguity about some tasks.

Well Organized: you manage a high volume of tasks and assist on multiple internal projects and initiatives. You can anticipate, plan and deliver support to the internal teams.


Work Perks:

  • A hybrid-remote work environment, where employees have the flexibility to work remotely or from one of our offices
  • Unlimited vacation policy
  • Reimbursement for health and wellness classes/memberships and continuous learning
  • RRSP / 401K employer matching program
  • Offices in Toronto and Chicago, located steps to public transportation in the downtown core
  • Regular social events such as charity poker nights, trivia events, team-building days, and more!


To find out more about us visit us at www.diginsights.com & www.upsiide.com


Our culture is built on 5 core values: Energy, Excellence, Evolution, Equality and Empathy. We believe that our success is dependent on the diverse talents, skills, and ideas of its staff. We are committed to creating an inclusive work environment and encourage applications from all qualified candidates including those in the BIPOC and LGTBQ communities, and from people with disabilities.

We thank you for your interest in Dig Insights, however, only candidates who are chosen for an interview will be contacted.