Customer Success Representative (Canada wide - Remote)

SupportFull TimeToronto, ON

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Customer Success Representative - commonsku | Eastern Standard Time | Canada wide - Remote

Please note that this position is remote and is accepting candidates based anywhere in Canada.

About Us

commonsku is a fast-growing SaaS company that changes the way companies within the promotional products space collaborate and work. We empower entrepreneurs to grow their businesses by creating a more collaborative and streamlined product-based supply chain.

We are on a mission to change the way small businesses operate, democratizing software to enable an open playing field. We don't just sell software; we believe in helping our customers build better businesses through content, events and a community for sharing. We care deeply about brand and design, investing heavily in both. We have built a brand that is deeply respected and trusted within the industry.

Our team is dedicated, hands on and available to jump in as needed. We are known for the exceptional customer service we provide. Each person knows their opinion is respected, and they can see the difference they make in the lives of our customers. We work as a team, have an open, collaborative environment where there is also a lot of joking around :)

The Environment

Our culture is diverse and friendly, with a laid-back enthusiasm and sense of humour that makes collaboration easy. We’re passionate about our customers and their success, and we love fostering an environment that ignites creativity and celebrates the entrepreneur. We work remote seamlessly with a distributed team across Canada and the US, while maintaining a base at HQ in Toronto.

About You

You are outgoing, energetic and love working with people. You are a unique problem solver and thrive on helping our clients reach their goals and be successful in their business. You are constantly curious and love learning new skills, especially technology, and sharing what you know with our clients and the rest of the team at commonsku. You love to have fun and bring that enthusiasm to work everyday when supporting our clients.

About the Role

A day in the life of a Customer Success Specialist at commonsku consists of supporting and problem solving our client base. Helping handle live chat requests through the platform or, emails in our ticketing system; or an impromptu support call. We love talking to our clients and giving them a hand. Not only does this role handle multiple channels, we also handle clients of varying sizes. One interaction can be with a brand new entrepreneur getting their business started and the next with a major industry player. This role is all about helping make our clients successful both on the platform and in their business. A client's success is our success!

Skills and Qualifications

  • 1+ years of experience in a Customer Success or Customer Service role.
  • Excellent verbal and written communication skills especially when communicating with clients or customers via phone or email
  • An outgoing personality that loves to work in a team environment
  • Unique problem solving skills. You are able to troubleshoot with our clients and provide them with the support they need to be successful
  • You love to take initiative and take on new challenges
  • You are constantly learning and are looking for a company to grow with
  • You know where to find a good gif!

If the above describes you, we would love for you to apply. In your application cover letter please include one unique thing about yourself. Your love of cooking, the smell of fresh cut grass, how you have run with the bulls, anything!