Customer Success Specialist

SupportFull TimeToronto, ON

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About Us:

Have you ever received an item with a logo on it? Welcome to the $25 Billion promotional products industry! Commonsku is a cloud based order management and CRM platform that allows promotional products companies to create and manage their orders from ideation to invoicing. Our system focuses on empowering companies to streamline their workflow and grow their business to the next level. The commonsku team is made up of a tight knit crew who enjoy trading memes, gifs and jokes over Slack and the occasional laugh over a zoom call.

About You:

A day in the life of a Customer Success Specialist at commonsku consists of supporting and problem solving for our current and prospective clients on their technological journey. Helping handle live chat requests through the platform, emails in our ticketing system or an impromptu support call, we love talking to our clients and giving them a hand. Not only does this role handle multiple channels, we also handle clients of varying sizes. One interaction can be with a brand new entrepreneur getting their business started and the next with a major industry player. This role is all about helping make our clients successful both on the platform and in their business. A client's success is our success!

Are you a good fit for this job?

Maybe! Here are some things we hope describe you!

I love...

  • Problem solving
  • Technology
  • Talking to clients
  • Learning new things
  • Teaching others

Brownie points if you..

  • Have experience with Hubspot or Quickbooks
  • Are looking for a company to grow with
  • Know where to find a good gif

If the above describes you, we would love for you to apply. In your application cover letter please include one unique thing about yourself. Your love of cooking, the smell of fresh cut grass, how you have run with the bulls, anything!