Customer Success Representative

SupportFull TimeToronto, ON

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All About Us:

Have you ever attended a conference, sporting event, festival or anything where you have received free items with a logo on it? Welcome to the promotional products industry! Commonsku is an order management and CRM software platform that empowers companies to streamline their workflow. We are a tight knit company who has been around for 9 years and include all the classic stereotypes of a start up!

Standing desks? Got those.

Beer in the Fridge? You betcha!

One of our employees is a dog? Of course!

All About You:

A day in the life of a Customer Success Representative at commonsku will consist of supporting and problem solving for our current and prospective clients on their technological journey. With commonsku it is all about variety. Helping handle impromptu support calls through our phone system, emails in our ticketing system or a live chat request through the platform, we love talking to our clients and giving them a hand. Not only does this role handle multiple channels, we also handle clients of varying sizes. One interaction can be with a brand new entrepreneur getting their business started and the next with top of the industry client. The CSR role is all about helping make our clients successful both on the platform and in their business. A client's success is our success!

Are you a good fit for this job?

Maybe! Here are some things we hope describe you!

I am...

  • Tech savvy
  • Patient
  • Energetic and love getting to know my clients
  • Great at helping others
  • An excellent teacher

Brownie points if you..

  • Have used a support ticketing or chat based support system before
  • Don’t mind repetitive tasks
  • Looking for a company to grow with
  • Like dogs