Program Lead

We believe that great leaders build great cities – and to do it well requires a team of great people. Join our dynamic team at one of Canada’s leading civic engagement charitable organizations as the Program Lead.

Position Description:

We are seeking a Program Lead to provide logistical, administrative and event planning support across various leadership programs and initiatives. The successful candidate will support in the coordination of program delivery and event logistics; help facilitate program workshops and sessions; provide administrative and budgeting support; and actively contribute to the design and delivery of organizational activities.

Key Accountabilities:

• Program Support: Provide administrative and logistical support in the planning and delivery of new and existing programs. Attend and participate in events and activities related to program delivery (some evening and weekend attendance required). Conduct research and analysis to inform the development of content and engagement strategies.
• Stakeholder Engagement: Serve as a primary point of contact and coordination for program volunteers and stakeholders. Schedule meetings and provide general coordination support as needed.
• Administrative Support: Maintain Customer Relationship Management databases (i.e. Salesforce) and ensure that stakeholder information is regularly entered and updated. Using an inclusive customer-focused approach, recommend and implement ongoing improvements to organizational processes.
• Financial Support: Maintain financial records and, with Activation Managers and the Bookkeeper, ensure programs budgets are regularly reviewed and align with forecasts.
• Program Evaluation: Track and assess evaluations and key performance indicators (KPIs) across programs.
• Other: Provide additional support as needed including research and communications support. Support fundraising, stakeholder management, and communications activities as needed.

Skills, Qualifications and Experience

Desired Skills and Attributes:

• Detail-oriented and self-directed
• Strong organization & time management skills
• Excellent oral and written communication skills
• Accountability, reliability, and the ability to take initiative
• Commitment to building strong relationships
• Demonstrated openness to differing perspectives, comfort with change, and excellent team player
• Commitment to continuous learning and strong sense of curiosity, willingness to take on new (and sometimes unfamiliar) tasks; ability to pivot course when needed
• Interest in civic/community issues and diversity, inclusion & equity

Required Experience:

• College/university degree or equivalent combination of education and experience
• A minimum of 3-5 years of relevant work experience in the areas of project coordination/management, programming, event planning and/or program administration
• Demonstrated experience supporting the delivery of high-impact programs and events
• Demonstrated experience successfully managing key stakeholder relationships, including external partners and contributors, advisory committees, and/or program participants
• Proven project coordination and project management skills
• Proven success in program evaluation and monitoring, including the development of surveys and focus groups, as well as internal progress reporting
• Experience in research to inform program design, development, and implementation is an asset

Position Details:

• Employment Type: 12-Month Contract with possibility of extension
• Reports to: Director, Activation
• Direct Reports: N/A
• Salary Range: $55,000-64,000 annually with benefits and 3 weeks paid vacation
• Work Environment: CivicAction’s work is a hybrid workplace that combines both in-office and remote work. CivicAction’s physical offices are in downtown Toronto and technology will be provided to support both in-office and remote work. This position may involve some evening and weekend work
• Start Date: October 2024

About CivicAction

CivicAction’s purpose is to elevate civic engagement that builds livable, inclusive cities in the Greater Toronto and Hamilton Area (GTHA). For over two decades, we have been mobilizing leaders and changemakers to champion innovative solutions, to accelerate the alignment of actions, and to invest in the leadership of tomorrow. Our high impact leadership programs open doors, minds, and opportunities for young, emerging, and under-represented leaders in the GTHA.

Our Commitment to Inclusive Workplaces & Inclusive Recruitment

CivicAction is committed to equity and inclusion in our workplace and in our recruitment processes. We encourage applicants of all gender identities and sexual orientations, ages, ethnicities, cultures, abilities, and life experiences to apply. Accommodations are available for candidates taking part in all aspects of the selection process.

AN IMPORTANT NOTE: Research shows that women and racialized candidates often only apply to positions when they feel 100% qualified. If you’re interested in this role but don’t see yourself fully reflected in the requirements of the posting, we still encourage you to apply or reach out to learn more by emailing careers@civicaction.ca.

Apply with your résumé and a cover letter by FRIDAY SEPTEMBER 13, 2024, 11:59 EST. Late applications will not be accepted. Only candidates selected for an interview will be contacted.