Venue Coordinator

JOB SUMMARY

Venue Coordinators oversee the successful operation of all front-of-house activity at the festival venues, facilitating an outstanding patron experience.

CIFF runs September 24 to October 4, 2026 - due to tight timelines, the successful candidate will be asked to not book vacation or time off between September 1st and October 4th.

APPROXIMATE WORK HOURS

September 1-15: 4 hours of training

September 15-October 4: 20-60 hours a week, depending on venue assignment

October 8-9th: 2 hours for post festival review (online)

ESSENTIAL FUNCTIONS

• Acquiring deep knowledge of the festival’s venues, programming, special events, ticketing products and Admissions Policy, so as to provide excellent and informed customer service to all attendees
• Working with Volunteer Coordinator to ensure roles are filled and attendance is tracked
• Managing venue volunteers
• Ensure safety standards are met within the venue, escalating safety concerns to Operations Director where necessary
• Overseeing audience load-in/out, change over including theatre cleaning between screenings, line management, crowd control and points of entry (ticket collection/scanning), all in a timely fashion to ensure screenings start on time
• Liaising with projectionists to ensure that film testing is complete in a timely fashion before the public is admitted to the auditorium.
• Posting and/or verbally making audience advisories and announcements as necessary, including assisting with film introductions if required
• Working with the Box Office Coordinator to support smooth operation of the Venue Box Office
• Ensuring venue is set up according to festival site plan
• Troubleshoot front of house issues at the venue, identifying and escalating significant concerns to the Operations Specialist
• Providing detailed post mortem notes and archived files (hard and electronic) relevant to the position and the work accomplished following the Calgary International Film Festival
• Other tasks as required
  

QUALIFICATIONS

Must Haves:

• Outstanding collaborator and team player
• At least two years experience in management of front line customer service in a busy, fast-paced environment
• Outstanding leadership ability
• Comfort and skill working with large crowds, while providing exceptional customer service
• Capacity to work long hours, including evenings and weekends
• Ability to handle difficult situations with aplomb and grace

Assets:

• Experience working in a festival or special event environment
• Experience supervising other staff or volunteers
• Comfortable and engaging public speaker
• First aid certification

Applications will be open until July 31, 2026