Box Office Coordinator
Box OfficeSeasonalCalgary, AB$20 - $21 CAD per hour
JOB SUMMARY
Responsible for all customer-facing activities related to in-person and online ticketing services for the general public as well as executing the internal processes surrounding processing ticket sales and memberships, both at the festival box office and on-site at any events.
This role is expected mainly in-office at our downtown location. CIFF runs September 24 to October 4, 2026 - due to tight timelines, the successful candidate will be asked to not book vacation or time off between September 1st and October 4th.
Approximate Work Hours
July 20 - August 7: 24 hours a week
August 10 - 21: 32 hours a week
August 24 - September 18: 36 hours a week
September 21 - October 4: 40 hours a week
October 5-15: limited hours, up to 10 hours per week
ESSENTIAL FUNCTIONS
Supervising multiple aspects of the Box Office operations that include, but are not limited to, daily scheduling, directing and training of seasonal staff in conjunction with the Operations Manager
Understanding the Box Office ticketing selling platforms, including seating manifests, inventory controls, financial reporting, etc.
Implementation of the Box Office policies and procedures designed by the Operations Manager and the Executive Director
Assist Operations Manager with hiring and development of training protocols and documents for seasonal staff
Analyzing customer and sales data
Resolving customer service complaints relating to Box Office operations
Other duties as assigned
QUALIFICATIONS
1 - 3 years of ticketing experience and customer service
Good working knowledge of Microsoft Office, cash handling and scheduling
Self-motivated, capable of independent reasoning and troubleshooting
Possess the ability to work reliably and responsibly, both independently and in a team environment
Excellent verbal and written communication skills
Direct experience supervising and organizing team members
Excellent organizational skills including the ability to multi-task
A high attention to detail and time management skills
Strong interpersonal skills
Application deadline for this role is June 26, 2026