Operations Support

The Calgary International Film Festival (CIFF) is looking to recruit an organized, outgoing, and dynamic individual to assist the Operations team with the execution of various operations-related tasks, both before and during the 2026 festival. The Operations Support role will involve assisting in a variety of areas, including volunteer management, venue management, and box office support.

ESSENTIAL FUNCTIONS

• Support the Operations Manager by completing various administrative tasks, including taking inventory, ordering office supplies, and coordinating food budgets for festival volunteers
• Support the Volunteer Coordinator by completing various tasks, including volunteer schedule creation and volunteer communication
• Support the Box Office Coordinators by completing various tasks, including the creation and tracking of box office discount codes
• Support the Venue Coordinator by completing various tasks related to venue management, including moving between festival venues
• Facilitate communication between the Operations department and the rest of the festival team regarding administrative needs (office supplies, volunteers, ticket codes)
• Attend and contribute to an in-person festival Post Mortem meeting, including the preparation of detailed post mortem notes related to the position and work accomplished
• Other duties as assigned

APPROXIMATE WORK HOURS

• June 16 - 30: 10 hours a week
• July 1 - 31: 16 hours a week
• August 1 - 31: 18 hours a week
• September 1 - 15: 20 hours a week
• September 16 - 30: 24 hours a week

QUALIFICATIONS

MUST HAVES

• 2-3 years of office or administrative experience
• Effective and empathetic communication skills
• Excellent customer service and ability to handle difficult situations calmly and effectively
• High attention to detail and time management skills
• Outstanding collaborator and team player with the ability to adapt quickly
• Proficient with Google Suite and/or Microsoft Office software

ASSETS

• Experience with volunteer management software (ex. Better Impact)
• Experience with Eventive and Slack
• Experience working in a festival/event environment
• Experience with non-profit organizations
• First Aid training
• Interest in film and film festivals