Medical Office Assistant Co-op

About Changepain

Changepain is a multidisciplinary pain clinic in Burnaby, BC with approximately 75 staff members providing comprehensive chronic pain management services. We combine medical expertise with allied health services in a collaborative healthcare environment. We're looking for a student interested in gaining hands-on experience in healthcare administration while contributing to improving our front desk operations and patient experience.

Position Overview

This co-op position focuses on front desk operations, patient scheduling, and administrative support in a busy pain management clinic. You'll learn healthcare office procedures, work with our EMR system and gain exposure to patient communication and clinic workflows. This is a learning-focused role where you'll receive training and mentorship while contributing to daily clinic operations.

What You'll Do

Front Desk & Patient Coordination

•      Greet patients, check them in, and ensure forms and questionnaires are completed

•      Answer phone calls and respond to general inquiries about clinic services, hours, and booking procedures

•      Escort patients to and from treatment rooms and coordinate with clinical staff

•      Maintain a welcoming, professional, and organized front desk environment

Appointment Scheduling & Calendar Management

•      Book, reschedule, and cancel patient appointments in our EMR system

•      Manage physician schedules, optimize appointment slots, and maintain waitlists

•      Process appointment confirmation requests and follow up with patients as needed

•      Handle email inquiries related to bookings, cancellations, and rescheduling

Medical Records & Documentation

•      Create and maintain electronic patient charts in Telus CHR with supervision

•      Ensure accurate data entry and maintain patient confidentiality (PIPA compliance)

•      Assist with filing, scanning, and organizing patient documentation

Administrative Support

•      Process patient payments for appointments and services

•      Assist with intake forms, patient questionnaires, and consent documentation

•      Support clinic opening and closing procedures as assigned

•      Help identify workflow bottlenecks and suggest process improvements

Learning Opportunities

•      Shadow experienced MOAs to learn clinic workflows and best practices

•      Receive training on medical terminology, healthcare privacy regulations, and EMR systems

•      Gain exposure to multidisciplinary healthcare team collaboration

What You'll Learn

•      How to navigate and use an EMR system (Telus CHR) for scheduling, charting, and patient management

•      Healthcare privacy regulations (PIPA) and patient confidentiality best practices

•      Medical office workflows including appointment coordination, patient intake, and administrative procedures

•      Professional patient communication skills in a clinical environment

•      How a multidisciplinary pain clinic operates and coordinates care across multiple providers

•      Time management and prioritization in a fast-paced healthcare setting

What We're Looking For

Must-Haves:

•      Enrolled in a co-op program at a BC post-secondary institution (college or university)

•      Studying Healthcare, Medical Office Administration, Business Administration, or related field

•      Strong interpersonal skills and comfortable interacting with patients, staff, and healthcare providers

•      Professional demeanor with empathy and patience when working with patients experiencing chronic pain

•      Detail-oriented with strong organizational and multitasking abilities

•      Basic computer skills and comfortable learning new software systems

•      Typing speed of at least 40 words per minute

Nice-to-Haves:

•      Familiarity with medical terminology

•      Previous experience in a medical office, clinic, or healthcare setting

•      Experience with EMR systems

•      Understanding of PIPA or healthcare privacy regulations

Why This Co-op Is Valuable

•      Real Healthcare Experience: Work in an actual pain management clinic, not a simulation

•      Hands-On EMR Training: Gain experience working with one of the major EMR systems in BC

•      Mentorship & Training: Work alongside experienced MOAs who will teach you best practices

•      Multidisciplinary Exposure: See how physicians, nurses, physiotherapists, and admin staff collaborate

•      Career Foundation: Build skills and experience that translate directly to MOA positions after graduation

Work Details

•      Location: ChangePain Clinic, Burnaby, BC (in-person required)

•      Duration: 8 months

•      Hours: Full-time (40 hours/week)

•      Compensation: $19/hour

How to Apply

Send your resume and a brief cover letter