Location: Hamilton or Ottawa, Ontario

Reports to: To be determined, but supervisor will be at director or executive level of Cardus

Supervises: None

Who We Are

Cardus is a non-partisan think tank dedicated to clarifying and strengthening, through research and dialogue, the ways in which society’s institutions can work together for the common good.

Drawing on 2,000 years of Christian social thought, we bring credible public research to bear on concrete needs. We place particular emphasis on the role of civil society, which is composed of the mediating institutions that lie between the individual and the state, such as the family, the school, labour unions, and faith congregations.

Cardus is strongly team-oriented and entrepreneurial, with a culture that emphasizes hospitality, hopefulness, creativity, and constructive discussion. Our staff are skilled and knowledgeable people who love working together to further the Cardus mission.

Learn more at www.cardus.ca.

Who We Are Looking For

You are a skilled IT professional with at least one year of experience in IT support. You have strong problem-solving skills and enjoy finding ways to improve or enhance an organization’s ability to accomplish its mission using IT tools. You are self-organizing, able to assess priorities and use time effectively to accomplish the necessary outcomes on your own, but you also enjoy collaboration and teamwork.

Key Responsibilities

• Serve as the first point of contact for staff support requests related to hardware, software, and internal systems.
• Troubleshoot and resolve common IT issues (devices, accounts, permissions, collaboration tools, etc.).
• Support internal tools such as CRMs, project management platforms, file storage systems, and communication tools.
• Maintain documentation for systems, processes, and common support issues.
• Coordinate with external vendors or service providers as needed.

Key Attributes

• Analytical ability to identify and resolve issues and to recommend improvements.
• Ability to translate technical issues into plain language for non-technical staff.
• Friendly and engaging demeanour; professionalism in all interactions. Embodies Cardus’s core values of hospitality and excellence.
• Skilled at project management and self-organization.

Hours, Location, and Salary

This position is full-time (40 hours/week) and works from one of our beautiful office in Hamilton or Ottawa. Cardus permits work-from-home one day a week; the other four days will be in the office. Some travel (approximately 20 days/year) is required. Salary is commensurate with qualifications; salary range is $65,000–$90,000.

Language(s)

English essential. English-French bilingualism is a significant asset.

How to Apply

Please prepare a cover letter that describes your commitment to the mission of Cardus and how you meet the qualifications we are seeking. Combine your cover letter and resume/CV into one file and upload it here.

We will review applications as they are received, and the position will be posted until filled. We look forward to hearing from you.