We are looking for an experienced, creative, and skilled Senior Project Manager with a background in, and a passion for, digital marketing to join our dynamic team!

As a Senior Project Manager you will work with clients from a variety of different industries. You will be responsible and accountable for the successful planning, executing, monitoring, problem-solving and delivering of successful digital marketing projects from start to finish. The successful candidate will have a positive disposition and demonstrate excellent communication, time management and problem-solving skills.

This is a full-time position for candidates located within drive time of our Studio in Oakville, Ontario, Canada.

About Candybox

Candybox Marketing is an award-winning, full-service digital marketing agency with a studio in Oakville, ON. We specialize in CRO, SEO, PPC, Web Design + Development, Branding, Social Media and Multimedia.

🏆 Listed on Canada’s Fastest Growing Companies 7 years in a row

🏅 Certified as a Great Place to Work (2021-2025)

🍬 We make the web sweet, and we want you on our team.

Key Actions

CLIENT ONBOARDING & INITIATION

• Develop strong trust-based relationships as the primary client contact
• Work with clients across all Candybox service lines to initiate new projects and marketing initiatives
• Capture and maintain accurate project records and client information in our project management software, Forecast
• Collaborate with different departments and our internal sales team to define scope, objectives, success criteria, budgets, and approval workflows
• Identify initial project risks, dependencies, and resource requirements
• Convey ownership and passion for project success from start to finish

PLANNING

• Develop and maintain Gantt project and/or program timelines and resource plans across agency teams in Forecast
• Work with department heads to assign the right resources to projects in Forecast
• Create creative briefs and schedules across: web / search / social / video / photography / branding / automation / creative services
• Present timelines and plans to clients for approval
• Align deliverables with client contracts and internal capacity
• Develop risk management and communication management plans 
• Design approval processes to keep projects within scope, timeline, and budget

EXECUTION & COORDINATION

• Project manage and coordinate cross-functional teams across the whole agency
• Maintain ongoing client communication and secure approvals to keep work on track
• Manage budgets, timelines, and deliverables—adjusting plans as required
• Conduct regular project status meetings and provide updates to stakeholders
• Collaborate with team members to assess account situations and strategize solutions
• Ensure accurate project tracking and resourcing in Forecast
• Utilize Forecast to report on budget and resource performance 
• Assess and govern changes in project scope, leading the change request process and ensuring impacts to timeline, scope, budget, and delivery commitments are clearly defined, approved, and managed.
• Conduct lessons learned meetings to turn experience into insights, prevent the repeat of mistakes and improve future planning 

PERFORMANCE, GROWTH & UPSELL

• Identify and present opportunities to upsell additional Candybox services
• Ensure all projects meet or exceed client expectations and contract commitments
• Drive exceptional client experience and long-term account growth
• Contribute to agency process improvements and service innovation

OPERATIONS & GOVERNANCE

• Identify project risks and implement mitigation strategies
• Build supportive relationships with internal teams and subcontractors
• Ensure adherence to Candybox processes, quality standards, and best practices
• Identify any operational or process improvement opportunities in collaboration with the PMO Director and COO.

SENIOR KEY ACTIONS

• Manage direct reports
• Problem-solve medium-large size client issues with minimal support
• Service and build strong relationships with larger accounts as assigned
• Take initiative to build and foster ongoing open communication with your Director, CEO and COO
• Demonstrate a holistic view of the company with keen attention to the development and implementation of ideas for growth and extraordinary success
• Foster and create a safe and positive environment of collaboration where team members can express their ideas and work together to succeed on projects
• Lead meetings, prepare and present meeting agendas and conduct meeting wrap-ups and follow-ups
• Step up and take on the overall accountability for project success
• Take initiative to expand your existing knowledge base beyond the scope of essential knowledge for your role
• Develop and implement advanced marketing strategies and role expertise
• Provide support/coaching on small tasks/issues for the department team members as needed or as called upon by the Team Lead, CEO or COO (For example, assist with the onboarding training of New Hires)
• Assist the sales teams with meetings/numbers as needed or called upon by the Sales Team or Team Lead
• Lead 3-4 key initiatives per year (OPSPs) (For example: assist the sales team with the creation of new services)

Requirements

• 3-5 years of experience in project management within a marketing agency or similar environment.
• Project and resource management
• Be legally eligible to work in Canada
• Post-secondary credentials in an applicable technology or design field
• Project and resource management experience (and ideally accreditation)
• Experience managing and leading Teams
• Excellent written and oral skills
• Easily learn new softwares (Reporting, tracking etc)
• Proficient in an Apple and Google Drive environment
  

What we are looking for in a successful candidate

• Acts with Integrity
• Self-Managed
• Accountable
• Problem Solver
• Do what you say you will do
• Consistently demonstrates positive behaviour
• Takes Initiative
• Strong Work Ethic
• Punctual
• Creative
• Resourceful
• Detail Oriented
• Results Oriented
• Engage positively with others
• Builds Relationships
• Effective Listener
• Effective Communicator (sensory, written and oral)
• Achievement Driven
• Analyze and Predict
• Work well under pressure
• Positively acts on Feedback

What we offer

• 💰 Competitive Salary Range [$85,000 - $95,000 annually, based on experience and qualifications]
• 🦷 Full health benefits (dental, eye care, massage, physio, etc.)
• 💸 Group RRSP participation (after 1 year of employment)
• 🎂 Birthday Day Off!
• 💼 Career growth & professional development opportunities
• 🏢 Hybrid work environment (1-2 days in-studio, Oakville)
• 🧠 Work with an award-winning team that values innovation, collaboration & performance

Start Date: ASAP

Job Types: Full-time, Permanent, In-Studio + Remote