Account Manager (Municipal)

Job Title: Account Manager (Municipal) 

Location: Calgary, AB 

Employment Type: Full-time, Permanent 

Are you ready to make a difference in the recycling and waste management industry? 

At BluPlanet Recycling, we believe that every team member plays a vital role in shaping a sustainable future. As a recognized leader in Calgary, Alberta’s recycling and waste management industry, we are excited to expand our team of dedicated professionals who share our passion for exceptional service and sustainability. Here, you’ll find a supportive and dynamic workplace culture that not only values your commitment to clients but also empowers you to make a meaningful impact in the community. 

This role is perfect for someone who excels at building strong client relationships, enjoys coordinating projects across multiple teams, and takes ownership of ensuring programs run smoothly and efficiently. If you are organized, proactive, and motivated by making a tangible impact in your community, this is the opportunity for you. 

Why Join Us? 

• Competitive Compensation: Starting rate at $70,000.00-$85,000.00/year (negotiable based on experience) 
• Performance Incentive: Annual bonus 
• Comprehensive Benefits: Health, Dental, and Vision coverage, Health Spending Account (HSA), Group Retirement Savings Plan (GRSP), and Profit-sharing Program 
• Work-Life Balance: Gym membership reimbursement, paid vacation days and regular work week schedule 
• Other Perks: On-site parking 

Position Overview: 

The Account Manager (Municipal) is responsible for maintaining and strengthening relationships with BluPlanet’s municipal clients, ensuring programs run efficiently, and that all contractual obligations are met. This role requires a proactive approach to program oversight, client satisfaction, and contract management while acting as the primary liaison between municipal clients and internal teams. 

Key Responsibilities: 

Municipal Client Relationships 

• Serve as the primary point of contact for municipal clients. 
• Develop and maintain strong relationships with municipal staff and stakeholders. 

Program Oversight 

• Monitor service performance and identify operational challenges. 
• Create and maintain dashboards to ensure compliance with all contractual reporting requirements. 
• Coordinate with Operations and Client Services to resolve program-related issues efficiently. 

Contract Support 

• Track contract timelines and identify renewal opportunities. 
• Support discussions on program expansion or service adjustments. 
• Facilitate quarterly in-person meetings with municipal clients to review program performance. 

KPI Dashboard / Scorecard Management 

• Track key metrics including Municipal Contract Retention, Client Satisfaction, Issue Resolution Time, Contract Renewal Success, and Reporting Timeliness. 
• Ensure that municipalities receive required reports accurately and on schedule. 
• Use KPI insights to drive improvements in service delivery and client relationship management. 
• Perform other related duties as assigned.

Job Requirements: 

• Proven experience in account management, client relations, or municipal services. 
• Strong understanding of municipal operations, contracts, and program management. 
• Excellent interpersonal and communication skills. 
• Ability to analyze data, create dashboards, and report on key performance indicators. 
• Strong problem-solving skills and the ability to coordinate across multiple internal teams. 
• Willingness to travel for client meetings and site visits as needed. 

*** Please note that this job description is not exhaustive and may be subject to change. 

At BluPlanet Recycling, we are an inclusive and diverse team with an entrepreneurial spirit. Accountability, Safety, and Care are fundamental to our culture and our operations. As an equal opportunity employer, we encourage all qualified applicants to apply, to help us build a diverse workforce that reflects the communities where we live and work. 

Must be legally authorized to work in Canada. BluPlanet Recycling is unable to assist candidates in obtaining Canadian work authorization.