Frontline Manager (Trainee)

Biggar & District Credit Union

Are you a passionate leader who thrives on developing people, building strong relationships, and creating exceptional member experiences?

Biggar & District Credit Union is seeking a Frontline Manager (Trainee) to lead our Member Service Representative team across our branch network. The position will report directly to the current Fronline Manager who is retiring in April 2027. This is an exciting opportunity for an experienced financial services professional who is ready to make a meaningful impact by coaching employees, strengthening member relationships, and contributing to the continued success of a growing, community-focused credit union. The start date for this trainee position is September 14, 2026.

What You'll Do

As Frontline Manager (Trainee), you will work closely with the current manager and provide leadership, coaching, and guidance to our frontline team while ensuring the delivery of outstanding service to our members. Under the guidance of the current manager, you will be responsible for supporting employee growth and performance, overseeing daily operations, resolving member concerns, and helping the organization achieve its strategic goals.

This role is ideal for someone who enjoys:

• Leading and developing a high-performing team
• Coaching employees to achieve success
• Building strong member relationships
• Driving service excellence
• Supporting operational effectiveness and continuous improvement
• Contributing as a valued member of the leadership team

What You'll Bring

• Experience working in a credit union or financial services environment
• A passion for delivering exceptional member service
• Strong communication and relationship-building skills
• The ability to coach, motivate, and develop others
• Leadership or team management experience is considered a significant asset
• Sound judgment, professionalism, and a collaborative approach to leadership

What We Offer

We recognize that great leaders deserve great support. That's why we offer a complete compensation package, including:

• Competitive salary
• Comprehensive benefits plan
• 8% matched pension plan
• Professional development opportunities
• The opportunity to lead and influence a talented frontline team
• A positive, collaborative workplace culture focused on serving our communities

Apply Today

To apply, please submit your application by uploading your resume and cover letter here. The deadline for applications is August 21 at noon. We thank all applicants for their interest; however, only those selected for an interview will be contacted. This position is advertised internally and externally.

Biggar & District Credit Union is committed to fostering an inclusive workplace and encourages applications from qualified individuals of all backgrounds.