IT Support - AV Network Technician

HOFull TimeVaughan, ON

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bb Blanc is a Canadian owned and operated live event company, who has been supplying award winning audiovisual/staging production and live entertainment to both the corporate and social event markets since its inception in 2008. With “Creating Event Magic” as our core purpose, bb Blanc has become a leader in our industry, executing over 2500 events each year from small meetings and intimate soirees, weddings to large elaborate productions.

Unmatched creativity and award-winning customer service are what we pride ourselves in and at the forefront of that is our people. Are you someone who is Passionate about delivering Magical, Memorable event experiences? Do you pride yourself on your Professionalism always being Committed, showing Honesty and Integrity? Do you want to be involved with an effective Team that openly Communicates and works together to achieve the highest of standards? If so, bb Blanc is the team for you.

We are looking for an experienced Network Technician to manage all internal IT functions as well as external client events. You should have a minimum of 5 years of end user support and networking experience and be able to work flexible schedules to accommodate events after-hours or on weekends. Being a team player with a positive attitude and self-starter initiative is a must.

Duties and Responsibilities:

As an Network Technician, your objectives include, but not limited to:

  • Perform IMAC (installs, moves, add, changes) and break-fix services on hardware such as desktops, laptops, tablets, flat panel monitors, printers, routers, firewalls, switches, access points, & servers
  • Set up equipment for employees, configuration of operating systems and appropriate software
  • Perform desktop and software installation/upgrades including staging & imaging
  • Perform all levels of help desk and deskside support, troubleshooting & remediating hardware, software and network related issues for end users & Executives
  • Perform LAN and internetworking related activities
  • Hardware and Software: Dell Latitude laptops, Dell Optiplex desktops, MAC Computers, MAC OSX, iOS X, Microsoft Windows 11/10, Microsoft Office 365, Network VPN, Adobe Acrobat
  • Manage the IT assets of the company
  • Deal with 3rd party IT vendors as required to procure IT assets

Qualifications and Requirements

  • 5+ years of hardware, software, and networking support experience
  • Have intermediate-to-advanced internetworking and troubleshooting skills
  • Must have a minimum of a Diploma from a recognized IT program
  • Nice to Have: A+ certification &/or other IT industry certifications from CompTIA, Microsoft, Cisco, or other OEMS (Cisco/Meraki, Dell, HP, Lenovo etc.)
  • Knowledge of web development (HTML,CSS,JS) would be an asset
  • Knowledge of Webcasting/streaming would be an asset
  • Must be a self-starter and can manage multiple tasks concurrently
  • Attention to detail/accuracy
  • Great customer service skills
  • Excellent verbal and written communication skills
  • Ability to work independently or as part of a team
  • Able to supervise other IT resources
  • Available to work flexible work schedules, supporting events after-hours and on weekends