Implementation Specialist

Customer SuccessFull TimeTORONTO, ON

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About us


At ACTO, we are on a mission to disrupt how drugs and devices are commercialized in the US and around the world. ACTO is the Commercialization Cloud for Life Sciences: the only one-stop-shop sales, marketing and training platform uniquely designed for life sciences to help increase sales and brand awareness while reducing compliance risks. We help pharma, medical device and dental companies increase rep effectiveness, message consistency and build a culture of continuous learning while helping them stay compliant.


Implementation Specialist


The role:


We are looking for an Implementation Specialist to join our fast-growing Customer Success Team to help our customer be successful and take our customers and company to the next level.


In this role you will:


· Implement customer accounts by deploying integrations and customizations, as identified

· Generate and maintain customer documentation, ensuring customer data is secure and privacy requirements are met

· Create and maintain various project plans and timelines, including deliverables and targets

· Proactively manage forecasted and unexpected changes and issues, providing resolve

· Work closely with Customer Success Manager, to ensure implementation expectations are specified and met

· Provide continuous communication updates to all relevant internal and external members

· Gather technical requirements for integrations with clients and identify and resolve gaps

· Work cross-functionally with team members, to continuously improve on implementation strategies and roadmaps


To be successful in this role, you’ll need:


· 3+ years’ experience in software implementation

· Bachelor or Diploma in Life Sciences, Computer Science, Applied Science, Engineering or equivalent

· Strong ability to identify and understand user needs

· A demonstrated and proven successful track record in generating and executing on implementation plans

· Excellent written and verbal communication skills

· An eye for detail and ability to work in an agile and fast paced, team environment

· Exceptional time management and organizational skills

· Knowledge of the Software Development Life Cycle

· Excellent relationship building skills


Bonus points if you have:


· Experience within the life sciences / healthcare industry

· Experience working in an agile environment and collaborating with development teams

· Experience working in a SaaS company


Job Type: Full-Time


At ACTO we believe diverse and inclusive teams perform better. We are an equal opportunity employer and are committed to working with applicants requesting accommodations during our interview process. We thank everyone for their interest in ACTO, only those applicants that have been selected for an interview will be contacted.