Content Specialist

Customer SuccessFull TimeTORONTO, ON

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About us

ACTO is on a mission to improve treatment access by disrupting the way drugs and devices are commercialized globally. ACTO Commercialization Cloud for Life Sciences is the only one-stop-shop sales, marketing, and training platform designed to help life sciences companies effectively communicate their clinical evidence story, increase sales, and gather powerful field intelligence. We help life sciences companies increase rep effectiveness, message consistency, and build a culture of continuous learning while helping them stay compliant.

Content Specialist

The role:

We are looking for a Content Specialist to join our fast-growing Customer Success Team. As a Content Specialist, you will work with clients and subject-matter-experts to put together frameworks for micro-learning modules, provide clients with best practices on breaking down content and uploading it into the ACTO platform, and provide support to Implementation Specialists.

In this role you will:

· Provide clients a wide-range of support related to their micro-learning training modules

· Gather requirements from clients and work with them to develop content frameworks

· Support clients with migrating their content and resources into the ACTO platform

· Work closely with Implementation Specialists to ensure that implementation expectations are specified and met both on a client level and a project level

· Help Implementation Specialists create, maintain, and execute projects plans and timelines, gap analyses, deliverables, and targets related to client accounts

· Work cross-functionally with team members to continuously improve internal and external content and customer success implementation strategies

· Transcribe, convert, and sort incoming company files; making sure all data is compatible and accessible

To be successful in this role, you will need:

· Excellent written and verbal communication skills

· Exceptional time management skills with the ability to organize and prioritize tasks as required

· To demonstrate a successful track record in generating and working with clients to follow through on implementation plans and timelines

· A keen eye for detail and the desire to uphold a high standard of work

· The ability to work in an agile and fast paced team environment

· Excellent relationship building skills

· A proven track record with leading projects successfully from start to finish

Bonus points if you have:

· Experience working in the life sciences industry

· Experience working at a SaaS company

· An educational background in the healthcare industry

· Experience putting together content related to the life sciences industry

· Experience working in an agile environment and collaborating with development teams

Job Type: Full-Time

At ACTO we believe diverse and inclusive teams perform better. We are an equal opportunity employer and are committed to working with applicants requesting accommodations during our interview process. We thank everyone for their interest in ACTO, only those applicants that have been selected for an interview will be contacted.